topic Re: Service not working in Get Support

Service not working

Shanedix1313 — Mon, 06 Feb 2023 20:36:26 GMT

When making a phone call it goes from:

Calling....To call ended by itself

SIM has been removed

Phone has been reset and shutdown multiple times

I'd rather not do a factory reset as I don't have the time to back up my stuff.

Suggestions would be great

Re: Service not working

Jazminnie25 — Mon, 06 Feb 2023 20:41:17 GMT

It seems like there is a network problem at the moment. I am experiencing the same things when I try toake phone calls or when I receive phone calls. I likewise restarted my phone several times and turned on and off airplane mode. Don't reset your phone, it seems like a network issue.

Re: Service not working

aroseadame — Mon, 06 Feb 2023 21:10:50 GMT

Outages across the country. Hopefully it will be working again soon.

https://istheservicedowncanada.com/status/telus/map

Re: Service not working

Shanedix1313 — Mon, 06 Feb 2023 21:10:57 GMT

Thanks for the info.

This is super annoying. It's seems to be happening to me more than twice a month for me. I need to make an important phone call and only have this one phone available.

To Public Mobile: If these issues continue to happen, I'll be looking elsewhere for a phone plan. Not impressed.

Re: Service not working

esjliv — Mon, 06 Feb 2023 23:01:10 GMT

@Shanedix1313 wrote:
To Public Mobile: If these issues continue to happen, I'll be looking elsewhere for a phone plan. Not impressed.

@Shanedix1313 - Public mobile will not likely see your message. This forum is for customers and members like yourself here.

Representatives of Public Mobile can be contacted via these methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent