topic Re: Bought and activated SIM card, still getting "unavailable network" or "invalid si in Get Support

Bought and activated SIM card, still getting "unavailable network" or "invalid sim card" after 2 hrs

alberto56 — Tue, 04 Jan 2022 19:59:22 GMT

I unlocked by Fido iPhone 4 running iOS 7, then purchased, received a Public-Mobile SIM card.

I activated it and started payments, then entered by SIM card into my iPhone 4; now, after 2 hours, after several restarts of my phone, I'm getting "Invalid SIM card" or, sometimes, "unavailable Network". I know that the Public Mobile network should be available in my apartment because a friend of mine with Public Mobile phone can receive calls here.

Is there something wrong with my SIM card, should I wait longer, or are there some steps I haven't completed?

Re: Bought and activated SIM card, still getting "unavailable network" or "invalid si

mimmo — Tue, 21 Nov 2017 16:43:18 GMT

can you try your sim card in your friends phone or another unlocked phone?

the invalid sim message leads me to believe that your phone is not unlocked.

also once you get it working you will need to enter the apn settings for data. the iphone 4 is a littly ticky ~~and you will need to visit a specific website, will see if i can find teh thread.~~

here is the thread i was talking about https://productioncommunity.publicmobile.ca/t5/Discussions/What-to-do-to-set-APN-on-iPhone-4-4s-when-unable-to-connect-to/m-p/115815#M36261

and

https://productioncommunity.publicmobile.ca/t5/Discussions/APN-setting-with-iphone-4-ios-7/m-p/54513#M13495

Re: Bought and activated SIM card, still getting "unavailable network" or "invalid si

closng — Tue, 21 Nov 2017 16:41:46 GMT

@mimmo wrote:
can you try your sim card in your friends phone or another unlocked phone?

the invalid sim message leads me to believe that your phone is not unlocked.

also once you get it working you will need to enter the apn settings for data. the iphone 4 is a littly ticky and you will need to visit a specific website, will see if i can find teh thread.

To add to @mimmo comment, you can also try a SIM card from a different provider with your iPhone to check that your iPhone is indeed unlocked.

Re: Bought and activated SIM card, still getting "unavailable network" or "invalid si

will13am — Tue, 21 Nov 2017 17:11:33 GMT

There is a chance that the activation may have gone off the rails. Check the account to make sure there's nothing appearing out of place. If needed, contact the moderator team to investigate. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Bought and activated SIM card, still getting "unavailable network" or "invalid si

Mana — Tue, 21 Nov 2017 17:57:22 GMT

@alberto56 do you own the phone from day 1 or did you buy it used?

Is there a chance that it may be blacklisted?

Re: Bought and activated SIM card, still getting "unavailable network" or "invalid si

alberto56 — Tue, 21 Nov 2017 22:51:11 GMT

Thanks for the responses, the answer turns out to be documented in https://support.apple.com/en-ca/HT201328

One needs to (1) backup the iphone, (2) restore to factory defaults (3) restore the backup.

Re: Bought and activated SIM card, still getting "unavailable network" or "invalid si

mimmo — Tue, 21 Nov 2017 23:01:11 GMT

Hope that works. Let us know. My friends who unlocked their 5s didn't have to factory reset. Might be a 4 thing