topic Re: Can't receive or make calls. in Get Support

Can't receive or make calls.

cowboydave — Mon, 06 Feb 2023 20:25:43 GMT

I could use my phone this morning, but this afternoon my phone rings, bit as soon as I answer it hangs up. Same when I dial a number it seems to go through then cuts off. Anyone have any suggestions as to what I can do?

Re: Can't receive or make calls.

softech — Mon, 06 Feb 2023 20:29:38 GMT

@cowboydave could be a local network issue

But first, restart your phone once

if still does not work, change your Preferred network to 3G Only. Check to see if the phone connects to PM network at all after the change. If not, then there is a problem with the 3G network, which PM voice calls rely on

If you have another phone around, put your PM sim card there and test it

If that still does not work, try your phone in another location. Again, that could be a local network issue

Add: which city or province you are at? I just see another post have similar problem as yours

Re: Can't receive or make calls.

hTideGnow — Mon, 06 Feb 2023 20:34:37 GMT

HI @cowboydave

When you answer and it hangs up, does it go to voicemail?

Or you try to call yourself from another phone and check if it gone to vm

try reboot your phone and change the network to 3G Only (or WCDMA)

Re: Can't receive or make calls.

cowboydave — Mon, 06 Feb 2023 20:44:02 GMT

Done all that already. It appears to be a problem with the network. At least in BC and Alberta.

Re: Can't receive or make calls.

Handy1 — Mon, 06 Feb 2023 20:45:10 GMT

@cowboydave Check

Outage map in your area:

https://istheservicedowncanada.com/status/telus/map