topic Re: Phone Calls Not Working in Get Support

Phone Calls Not Working

FamilyLifePsyc1 — Mon, 06 Feb 2023 20:27:27 GMT

Every time I try to make a call or access my voicemail it says call failed.

I have tried multiple troubleshooting steps and it still isn't working.

Re: Phone Calls Not Working

softech — Mon, 06 Feb 2023 20:29:13 GMT

@FamilyLifePsyc1 can you receive incoming calls?

Does data work

First, restart your phone once

if still does not work, change your Preferred network to 3G Only. Then check if the phone connects to PM network at all after the change. If not, then there is a problem with the 3G network, which PM voice calls rely on

If you have another phone around, put your PM sim card there and test it

If that still does not work, try your phone in another location. Again, that could be a local network issue

And which city and province you are at?

Re: Phone Calls Not Working

dabr — Mon, 06 Feb 2023 20:29:45 GMT

@FamilyLifePsyc1 What have your tried so far?

Try putting your phone into 3G network mode and reboot.

Re: Phone Calls Not Working

Handy1 — Mon, 06 Feb 2023 20:30:24 GMT

@FamilyLifePsyc1 Can you try SIM card in another device and see if services work … also try reseting network settings

Re: Phone Calls Not Working

hTideGnow — Mon, 06 Feb 2023 20:33:17 GMT

HI @FamilyLifePsyc1 try reboot your phone and change the network to 3G Only (or WCDMA)

Re: Phone Calls Not Working

FamilyLifePsyc1 — Mon, 06 Feb 2023 20:34:09 GMT

How do I do that

Re: Phone Calls Not Working

hTideGnow — Mon, 06 Feb 2023 20:35:21 GMT

@FamilyLifePsyc1 wrote:
How do I do that

HI @FamilyLifePsyc1 what phone do you have?

Re: Phone Calls Not Working

Bolsson — Mon, 06 Feb 2023 20:35:38 GMT

We have three seprate phones with Public Mobile - 1 business and two personal phones. All three phones are not able to make calls our or take calls coming in. We see the call come through then it just hangs up. All of our bills are paid and up to date. Could this be an outage issue? We can still text and connect to the internet just no phone calls....

Re: Phone Calls Not Working

FamilyLifePsyc1 — Mon, 06 Feb 2023 20:37:08 GMT

My phone is doing that too!

Re: Phone Calls Not Working

Mooni — Mon, 06 Feb 2023 20:37:10 GMT

There's currently a service outage. Mine isn't working either.

Re: Phone Calls Not Working

softech — Mon, 06 Feb 2023 20:37:29 GMT

@FamilyLifePsyc1

if you have an iphone

Select Settings.
Select Mobile Data.
Select Mobile Data Options.
Select Voice & Data.
To enable 3G, select 3G.

If you have an Android (but it could be different )

Under Wireless and Networks,
Select Mobile Networks.
This should bring up the configuration screen for using the Internet through a carrier.
Select Preferred network type.
Change to 3G only

Re: Phone Calls Not Working

softech — Mon, 06 Feb 2023 20:38:38 GMT

@Bolsson If 3 phones acting the same, it would be a outage in your area.

Which city and province you are at?

Try to use the phone in a different area

And is Mobile data working? do you see the phone connected to PM or not connected at all?

Re: Phone Calls Not Working

Bolsson — Mon, 06 Feb 2023 20:39:46 GMT

Im in Edmonton Alberta - I do see people in Calgary are experiencing the same issues as me

Re: Phone Calls Not Working

hTideGnow — Mon, 06 Feb 2023 20:42:37 GMT

HI @Bolsson I think it is local outage

But Telus outage site has not post any cellular outage there

https://www.telus.com/en/on/outages

(they do have other outages reported like home internet, home phone)