topic Re: data usage update in Get Support

data usage update

zhengbe2 — Tue, 31 Jan 2023 21:34:19 GMT

I started a new billing cycle, but I noticed that the data usage from the previous month was not cleared. Will public mobile clear past data usage, and start a new data usage record at the beginning of each billing cycle?

Re: data usage update

softech — Tue, 31 Jan 2023 21:35:38 GMT

@zhengbe2 probably just browser cache issue and you can still reading old cached page

please login My Account again using Incognito mode and you will be seeing the correct usage

Re: data usage update

Handy1 — Tue, 31 Jan 2023 21:37:13 GMT

@zhengbe2 Check

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: data usage update

zhengbe2 — Tue, 31 Jan 2023 21:44:01 GMT

Great. I got it. Thanks

Re: data usage update

softech — Tue, 31 Jan 2023 21:45:01 GMT

@zhengbe2 always using Incognito mode to login My Account to avoid confusion

Re: data usage update

computergeek541 — Wed, 01 Feb 2023 06:10:39 GMT

@zhengbe2 wrote:
Great. I got it. Thanks

self assigned solution removed

Re: data usage update

on2wheels — Mon, 06 Feb 2023 19:34:20 GMT

I've been away from these forums for a while, so if there's been an announcement about this please bear with me. Was there a change to the billing/data cycle in the last 8-12 months? I'm seeing my cycle renew today Feb 6th going until March 8th. I remember it being on or around the 19th of each month. I get that some months are shorter but if it keeps changing it makes my phone's data counter kind of useless.

Re: data usage update

softech — Mon, 06 Feb 2023 19:38:20 GMT

@on2wheels No change to cycle.

BUT, PM has always been running on a 30 days cycle. So, your renewal date always change after a 31 days month (or 28 days month in your case here)

Again, PM is always running on 30 days cycle

Re: data usage update

dust2dust — Mon, 06 Feb 2023 19:39:10 GMT

@on2wheels- It has always been this. This place is 30 days, not monthly. So the renewal day creeps up throughout your time.

Re: data usage update

esjliv — Mon, 06 Feb 2023 19:40:42 GMT

@on2wheels - plans are 30 days here, not monthly.

But you said your renewal used to be on the 19th? Are you sure? Did you renew your plan early at any time to adjust the new start date of it?

Using data tracking on your phone you will need to adjust the dates to match your start date, unless you have an app for tracking 30 days.

Re: data usage update

on2wheels — Mon, 06 Feb 2023 19:47:32 GMT

Ah ok that would explain it. Thanks.