topic Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN! in Get Support

publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Tue, 07 Feb 2023 00:46:56 GMT

I live in Vancouver during spring and summer and in the Philippines during fall and winter there.

I suspend my account for 3 months, reactivate for a month and then suspend again for 2 months.

So my account is suspended until I return April 2.

I just found out that publicmobile.ca no longer works here without a VPN.

It might not also work in any countries without a Canadian IP address.

It worked until last month but now no longer does.

Even worse, it is impossible to create a ticket!

I tried to complain about this terrible new feature but before submitting a ticket you have to log in again and that always generates an error message!

VPN's are often slow and not so reliable, and this is the case here.

A big thumbs down to Public Mobile for doing this and for claiming my login is invalid for the final step in creating a ticket.

If anyone can submit a ticket on my behalf it would be most appreciated.

I have tried numerous times, but even though I can log in and type this message, see my account, and try to create a ticket, the final login in before hitting submit a ticket always gives me a an error message.

So until I get back I can't do it myself.

Shame on public mobile for blocking its use abroad.

This could prove very inconvenient and annoying for people who don't know how to use a VPN and change their IP address to pretend they are in Canada.

Even then they might not be able to create a ticket like me!

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

BKNS27 — Mon, 06 Feb 2023 09:32:53 GMT

@Jernikfra

PM only works in Canada and Roaming Add-on in the US. There are no roaming in the Philippines.

The VPN is a device issue not a carrier issue.

BTW, what VPN app are you using?

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Mon, 06 Feb 2023 09:40:04 GMT

My message says publicmobile.ca doesn't work, not Public Mobile roaming.

You obviously didn't read my message!

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

BKNS27 — Mon, 06 Feb 2023 09:45:59 GMT

@Jernikfra

You need a local SIM for service to work in the Philippines.

It indicates PM because you have the PM SIM in your phone.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Mon, 06 Feb 2023 09:47:03 GMT

I managed to submit a ticket finally using the other identity method. Using a VPN for publicmobile. ca is very inconvenient. It is slow and buggy and often shows blank pages unless I restart the VPN and try again. a very annoying theing they have done blocking it's use here and possibly elsewhere. If anyone else is abroad like me please try publicmobile.ca and see if it works and report back. They might have blocked it in only some places outside Canada or possibly all. I'm using urban VPN on firefox.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Mon, 06 Feb 2023 09:49:31 GMT

Once again you didn't read my post. Nowhere does it say I'm roaming in the Philippines using a Public Mobile SIM.

I recommend reading my post to understand it before replying.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

BKNS27 — Mon, 06 Feb 2023 09:55:36 GMT

@Jernikfra

https://publicmobile.ca/en/on/get-help/articles/overview-of-add-ons

As stated earlier, PM only works if you are travelling in Canada and USA. Telus, Koodo and PM does NOT work in the Philippines because they do not have cell towers or a contact with carriers in the Philippines.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

BKNS27 — Mon, 06 Feb 2023 10:00:18 GMT

@Jernikfra

Oops sorry, I thought you are currently in the Philippines.

If you are in Canada now, try rebooting your phone by powering off the power back on.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Mon, 06 Feb 2023 10:00:37 GMT

My goodness you just don't get it do you. You have replied 3 times now to my post telling me I can't roam in the Philippines using Public Mobile. Nowhere in my post does it say I'm trying to roam in the Philippines!

Sit down, read my post title and body and then stop telling me I'm can't do something I'm not trying to do!

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Mon, 06 Feb 2023 10:04:55 GMT

How is it possible you can type perfect English replies, but you can't understand my post in plain English?

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

softech — Mon, 06 Feb 2023 10:06:35 GMT

@Jernikfra wrote:
Login page works but when I login the page goes blank for both rewards and account.

@Jernikfra

did you try to use Incognito mode (or Private mode on Safari) to login ?

Or try with different browser, Edge/Chrome/Firefox , or try on different devices

Also, if you are using Chrome on desktop, try to open Chrome without any extension:

Press Windows+R key together to open the RUN box.
Copy and then paste or type the following syntax into the “Open” field and click on “OK”
For 32-bit Windows:

"C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-extensions

OR
For 64-bit Windows

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-extensions

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

BKNS27 — Mon, 06 Feb 2023 10:09:13 GMT

@Jernikfra

I read your title post so I assume you are in the Philippines.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

BKNS27 — Mon, 06 Feb 2023 10:10:07 GMT

@softech

Thanks

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Mon, 06 Feb 2023 10:18:25 GMT

I am in the Philippines, and you even though you read the title you didn't understand it and obviously still haven't read the body of my post so I wouldn't reply anymore until you do that.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

softech — Mon, 06 Feb 2023 10:24:08 GMT

no worry @Jernikfra Try the different things I suggested

Also, if possible, try to access publicmobile.ca via different internet source (different mobile carrier, or different Wifi sources like different home provider, from different hotels). And remember use Incognito mode and without any browser extention

I have tried accessing from overseas to publicmobile.ca without problem. So, I wonder if it is just a particular provider not accessing Telus server (publicmobile.ca is hosted on Telus)

and another suggestion, you can download a VoIP app like TextNow or Fongo. It will provide you a new Canadian phone number and you can call using the app.

Then call 1.855.4PUBLIC, enter your phone number and you can enable /disable Autopy there, but you need your 4 digits PIN to do so. Hope that helps

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

Jernikfra — Mon, 06 Feb 2023 10:35:07 GMT

Good idea, I'll try firefox incognito mode and report back.

I had logged into publicmobile.ca without issues using regular firefox until today so they have obviously done something to publicmobile.ca recently.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

softech — Mon, 06 Feb 2023 10:47:25 GMT

@Jernikfra just in case you still need to open ticket and unable to do so (since it needs to validate your id via My Account login) , open ticket with PM Support using direct message instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

You might want to ask them to help you to enable/disable Pre-Authorized payment

If they don't want to help with that, ask them to help to reset your 4 digits pin number if you have forgotten it. With the 4 digits pin, you can call 1.855.4PUBLIC (using VoIP app) to enable/disable Autopay

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

hycm53 — Mon, 06 Feb 2023 11:28:30 GMT

@Jernikfra wrote:
Good idea, I'll try firefox incognito mode and report back.
I had logged into publicmobile.ca without issues using regular firefox until today so they have obviously done something to publicmobile.ca recently.

If you try to login your self service account, the login address is : "https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&state=nInx-Lm5kp7KdrbeZguls6bn&response_mode=query&redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&nonce=RIt9fJMGx2vcRofmlwmYrZJk&scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995"

Or you can click this community page upper right "Sign in" , then click "My Account". The login address is same as above.

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

dust2dust — Mon, 06 Feb 2023 15:43:49 GMT

Wow. All kinds of misinterpretations.

I think the problem you were having is the same that a lot of people get with this site. Using a different browser or even device often works. It's always better with a non-mobile browser. And yes the incognito can also make it work. And some people suggest clearing cache and cookies.

Please do report back and try it without a VPN to make sure. I doubt Public is blocking international access. It's not geographically protected content. Why would they bother?

Re: publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

ShawnC13 — Mon, 06 Feb 2023 15:52:36 GMT

@BKNS27 the user is in the Philippines but this post has nothing to do with phone service. They are having issues accessing the public mobile website. We really must read and understand the question before we respond or we should be asking more questions not suggesting unrelated solutions. You may have been confusing VPN with APN.

@Jernikfra please let us know if you have had success with the other suggestions