topic Re: Phone Number for Top up ? in Get Support

Phone Number for Top up ?

DRotter — Mon, 06 Feb 2023 14:36:26 GMT

Is there a phone number to which one can top-up their plan instead of using *611 ?

Re: Phone Number for Top up ?

Handy1 — Mon, 06 Feb 2023 14:38:42 GMT

@DRotter you can 18554PUBLIC

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Phone Number for Top up ?

softech — Mon, 06 Feb 2023 14:43:08 GMT

@DRotter you can call 1.855.4PUBLIC from any phone

if you are trying to make a manual payment, you need your 4 digits PIN

if you just load voucher, then it is ok

Re: Phone Number for Top up ?

Yummy — Mon, 06 Feb 2023 15:30:24 GMT

Only way to add funds to your account is through 611 or 1-855-478-2542 (1-855-4PUBLIC) or logging to your PM account.

Re: Phone Number for Top up ?

dust2dust — Mon, 06 Feb 2023 15:47:49 GMT

@Yummy- Kind of incorrect wording. There is also the real time payments method in some stores. I would assume this customer is not on their phone or is out of country or can't login to their account.