topic Re: Credit card payment in Get Support

Credit card payment

Jkiv — Mon, 06 Feb 2023 17:41:49 GMT

I want to change credit card details

Handy1 — Mon, 06 Feb 2023 15:05:10 GMT

@Jkiv Log into self serve go to payment tab and update cc info

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

edit if you joined in store awhile back and never created a my account you can get support to help you create one and update cc info

Getting support / submit ticket

Or while your already here and logged in the community

Watch for reply top of page to the

Right ( envelope image )

softech — Mon, 06 Feb 2023 15:04:43 GMT

@Jkiv you can do it yourself

Just login to My Account, Payment page, click Manage payment method and update card information:

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Just in case you forgot your login to My Account:

First try to use the Reset Password link there, enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

chetan16 — Mon, 06 Feb 2023 15:22:56 GMT

I was trying to do the same but culdn't do. Later it worked, probably you can try after some time.

Yummy — Mon, 06 Feb 2023 15:23:46 GMT

Easy to do:

But use clean browser and computer:

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.