topic Re: Better Plan in Get Support

Better Plan

Fitz — Mon, 06 Feb 2023 00:29:24 GMT

There is an offer for 15 gig of data for $40 instead of only the 7 I presently get. How do I get this better plan?

Re: Better Plan

Handy1 — Mon, 06 Feb 2023 00:31:05 GMT

@Fitz Sign into self serve go to plan add on and change plan

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

just be sure to make plan change in next renewal not immediately or you lose out on current cycle

Re: Better Plan

esjliv — Mon, 06 Feb 2023 00:32:03 GMT

@Fitz - go into your My Account and schedule a plan change on "next renewal".

If you choose 'change now' you will not get prorated for the amount you already paid in your current cycle, plus rewards don't get applied on an early renewal.

Have you ever created a My Account before? If not, you can submit a ticket here to: Create or forgot My Account email or password link

Re: Better Plan

Handy1 — Mon, 06 Feb 2023 00:33:51 GMT

@Fitz If you signed up in store and never created a PM account get support help and creat one and make the change

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Better Plan

Dunkman — Mon, 06 Feb 2023 00:34:22 GMT

@Fitz

This plan is available for existing customers. Just change plans via your self service account. You can either change plans immediately or at next payment date. It is recommended to change at next renewal since Public mobile does not pro-rate plans.

Here is a knowledge article on changing plans:

https://www.publicmobile.ca/en/ab/get-help/articles/change-your-plan

Re: Better Plan

LoveNature — Mon, 06 Feb 2023 00:35:09 GMT

Hi @Fitz

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

Login to your account and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan, or ‘Change plan on renewal date’..to you not losing any money..

Re: Better Plan

softech — Mon, 06 Feb 2023 00:37:58 GMT

@Fitz login to My Account, go to Plan & addon page, click Change my plan.

The $40 - 15 GB is there, just use the yellow arrows on the far right (or at the bottom if you are accessing from a phone) to scroll the plan list to find it.

Make sure you use Change plan on renewal date to avoid losing money

Re: Better Plan

hairbag1 — Mon, 06 Feb 2023 00:39:39 GMT

@Fitz

Re: Better Plan

Chriswilliston0 — Mon, 06 Feb 2023 17:13:24 GMT

Type in on a browser this

https://www.publicmobile.ca/en/pe/plans#plans-start