topic Re: 3G $25 plan data limit in Get Support

3G $25 plan data limit

Margsphone — Sun, 05 Feb 2023 04:01:56 GMT

in plan options on Public mobile website it states that the $25 plan comes with 1GB of data. Why does my account show 500MB data limit?

Re: 3G $25 plan data limit

softech — Sun, 05 Feb 2023 04:11:08 GMT

@Margsphone where you see it showing you 500MB? on a Welcome email? (if it is Welcome email, it could be old template)

On the Overview page, Plan Usage section, Data Usage should be showing 1024Mb at 3G speed there

or go to Plan & Add-on plan, https://selfserve.publicmobile.ca/en/account/my-plan-add-on

it should show you 1GB data there on the plan details

Re: 3G $25 plan data limit

Dunkman — Sun, 05 Feb 2023 04:22:23 GMT

@Margsphone

How long have you been on the $25 plan? Are you on autopay?

Maybe screenshot your plan details.

In the past, for some of the older plans, if you were on autopay, you were given extra 0.5 GB data to your plan.

Re: 3G $25 plan data limit

hairbag1 — Sun, 05 Feb 2023 05:07:16 GMT

@Margsphone

try this. The $25 plan includes 1GB of data.

added...

Re: 3G $25 plan data limit

HALIMACS — Sun, 05 Feb 2023 14:02:36 GMT

@Margsphone wrote:
in plan options on Public mobile website it states that the $25 plan comes with 1GB of data. Why does my account show 500MB data limit?

@Margsphone

That is indeed unusual.

One of mine shows like this in self-serve, clearly displaying the correct allocated data bucket - can you screenshot yours and post here to establish where on the self-serve screen the erroneous information is being displayed?

Re: 3G $25 plan data limit

Kungfuhank — Sun, 05 Feb 2023 16:48:10 GMT

Check with technical support… I received my one gig of data

Re: 3G $25 plan data limit

Kungfuhank — Sun, 05 Feb 2023 16:49:27 GMT

I’ve had it for a couple of years and any additional data you get on your accounts does not reset it just accumulates and it’s an aggregate total… Reach out to technical support to adjust and correct it for you

Re: 3G $25 plan data limit

hairbag1 — Mon, 06 Feb 2023 00:23:05 GMT

@Kungfuhank

may I add for clarity...the data you buy as an in-Canada add-on and data you may receive during More Is Merrier data give-away...that will accumulate. Stays in your account until you use it...even if it takes several years to use it.

Your regular plan data (that comes as part of your plan package per 30 days)...that does not accumulate. Whatever you don't use in 30 days is gone at next renewal when you start with a new batch of plan data.

Re: 3G $25 plan data limit

Chriswilliston0 — Mon, 06 Feb 2023 17:16:03 GMT

I do believe the extra 500 MB is for auto pay

Re: 3G $25 plan data limit

softech — Mon, 06 Feb 2023 17:35:30 GMT

@Chriswilliston0 All plans now include those "used to be Autopay bonus data" into their base plan , ie, there is no need to enable Autopay to get those "bonus data. So, a $25 plan now has 1GB data with or without Autopay enabled