topic Re: Data usage may not be accurate in Get Support

Data usage may not be accurate

darham — Sun, 05 Feb 2023 01:14:40 GMT

It seems like everytime I check my data usage through my account it doesn't change much even though I'm sure I've used my mobile data instead of on my WiFi. I even turned on my mobile Hotspot and paired my VR HEADSET to the connection and did multiple GB updates, then no change in data used showing in my Public Mobile account.

Re: Data usage may not be accurate

esjliv — Sun, 05 Feb 2023 01:15:51 GMT

@darham - you may be seeing old cache data on My Account, ensure you click the circle arrow thingy to get the most updated info.:

Re: Data usage may not be accurate

softech — Sun, 05 Feb 2023 01:20:07 GMT

@darham PM My Account has some cache problem. You likely still checking the old cached page.

To avoid confusion, always use Incognito mode (or Private mode on Safari) and you will see the correct usage

Re: Data usage may not be accurate

Handy1 — Sun, 05 Feb 2023 01:29:47 GMT

@darham

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Data usage may not be accurate

HALIMACS — Sun, 05 Feb 2023 01:32:19 GMT

@darham

I'd be more concerned that if you're finding you're doing multiple data add-ons ( if that's what you mean by "multiple GB updates" ), that perhaps you may want to consider a higher data plan with public mobile.

I believe the 20GB is still on for $45 and the 15 GB for $40.

Re: Data usage may not be accurate

darham — Sun, 05 Feb 2023 02:06:53 GMT

No, what I meant was that when I turn on my mobile Hotspot on my cell then pair my VR HEADSET to it, then do updates for my VR that are large GB there is still no or little change in my PM account data usage

Re: Data usage may not be accurate

darham — Sun, 05 Feb 2023 02:08:11 GMT

I do that and also reset the website and still no change

Re: Data usage may not be accurate

esjliv — Sun, 05 Feb 2023 02:09:22 GMT

@darham - have you refreshed your My Account as described above to confirm you are actually seeing the correct information?

Re: Data usage may not be accurate

darham — Sun, 05 Feb 2023 02:09:42 GMT

I have an android phone so no Safari but have tried those modes both in Google and Google Chrome, no change.

Re: Data usage may not be accurate

hTideGnow — Sun, 05 Feb 2023 02:10:06 GMT

Hi @darham it is browser cache problem, login my account using Incognto/Private/Secret mode , your usage you see should be the updated one

Re: Data usage may not be accurate

darham — Sun, 05 Feb 2023 02:11:33 GMT

Tried both of those modes and no difference, right now I only have my cell to go online so don't know if using a different device will show different results. I will try that though next time I get near a PC.

Re: Data usage may not be accurate

hTideGnow — Sun, 05 Feb 2023 02:16:01 GMT

hi @darham

try to click the refresh spinner under the usage section

or try to use another browser, download another one

Re: Data usage may not be accurate

esjliv — Sun, 05 Feb 2023 02:18:05 GMT

@darham - call 611 from your phone, you can get the full data remaining to use on your account in MBs (edit this includes any addons you may also have). Does it match what you see on your screen in My Account?