topic Re: New sim in Get Support

New sim

Craigleclair — Sat, 04 Feb 2023 21:25:52 GMT

I need to add new sim to my account I need the link to message customer service agent

Re: New sim

esjliv — Sat, 04 Feb 2023 21:29:33 GMT

@Craigleclair - are you just trying to replace/swap your existing sim number with a new one?

You can do that yourself in your My Account.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Edit, if you meant you wanted to add a 2nd account to an existing account, you cannot do that. You need to use a different/unique email for each account. So you would need to go through the regular activation process to activate a new account.

Re: New sim

HALIMACS — Sat, 04 Feb 2023 21:28:29 GMT

CONTACT CUSTOMER SUPPORT

To contact a Customer Support Agent, @Craigleclair , there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: New sim

softech — Sat, 04 Feb 2023 21:29:25 GMT

@Craigleclair are you trying to replace a broke sim card with a new one on an existing PM account?

If you are, you will need to use a computer (desktop or laptop) to login to My Account to do it. (There is a problem with the mobile site, so using a phone or tablet to request Change sim card on My Account won't work)

On a desktop/laptop computer, login to My Account, click Change sim card from Quick Links menu on top right and follow the steps

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: New sim

Yummy — Sat, 04 Feb 2023 23:46:54 GMT

You cannot ADD new SIM; you can replace existing with new one -swap SIM.