topic Re: How to change sim number in Get Support

How to change sim number

abhayf14 — Sat, 04 Feb 2023 21:05:51 GMT

My account is active but lost previous sim so I brought new sim but cannot change the sim number in account profile settings

Re: How to change sim number

Handy1 — Sat, 04 Feb 2023 21:04:53 GMT

@abhayf14 Do this on computer only and SIM swap do not activate it

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

edit Swapping SIM card number quick link does not work on mobile device only pc

Re: How to change sim number

softech — Sat, 04 Feb 2023 21:09:44 GMT

@abhayf14 were you trying to change sim on a mobile phone or tablet?

Try again using a Desktop or laptop computer. There has been report that the mobile site with Change sim has problem. Using desktiop/laptop would load the full site and it will work

Re: How to change sim number

esjliv — Sat, 04 Feb 2023 21:16:37 GMT

@abhayf14 - if you have the account listed in lost/stolen mode, go back and resume/reactivate services. Make a manual payment if needed to do this.

Then log out of My Account, log back in and try again.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Re: How to change sim number

computergeek541 — Tue, 23 May 2023 02:23:24 GMT