topic Re: phone says no SIM card in Get Support

phone says no SIM card

friar_t — Sat, 04 Feb 2023 19:48:51 GMT

I just registered my phone and my wife's phone last night. Hers is working but my phone is saying there's no SIM card.

Re: phone says no SIM card

esjliv — Sat, 04 Feb 2023 18:28:17 GMT

@friar_t - remove the SIM card and then replace it.

Can you swap the SIM cards between your phones and see if the message appears in the other phone?

Re: phone says no SIM card

friar_t — Sat, 04 Feb 2023 18:29:28 GMT

thanks esjliv. Good idea. gimme a minute...

Re: phone says no SIM card

softech — Sat, 04 Feb 2023 18:30:17 GMT

@friar_t try to put your sim card in your wife phone and see if it works

if still does not work, no worry, it is just a sim provisioning issue, a simple fix for PM, just need to engage them via ticket:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: phone says no SIM card

HALIMACS — Sat, 04 Feb 2023 18:30:41 GMT

@friar_t

Is it possible your phone is a dual SIM phone and you have the SIM in the incorrect slot?

Re: phone says no SIM card

HALIMACS — Sat, 04 Feb 2023 18:32:45 GMT

@friar_t

The simple act of swapping the SIMS may rectify the issue as it restores a connection to the network.

Definitely follow @esjliv recommendation and let us know.

Re: phone says no SIM card

friar_t — Sat, 04 Feb 2023 18:35:19 GMT

her SIM card is working in my phone. I also tried installing my SIM car in her phone and it isn't working. Is that a faulty card?

Re: phone says no SIM card

softech — Sat, 04 Feb 2023 18:37:05 GMT

@friar_t not a faulty card , not yet

could be just sim card provisioning issue. Please open ticket with PM support following the steps on my post above

Re: phone says no SIM card

esjliv — Sat, 04 Feb 2023 18:38:10 GMT

@friar_t wrote:
her SIM card is working in my phone. I also tried installing my SIM car in her phone and it isn't working. Is that a faulty card?

@friar_t - well that was a good test. Were you charged for both activations?

Can you log in to the My Account that the sim card is not working, to make sure it is Active?

If so, then submit a ticket to Customer Customer (CSA) on this particular account via methods provided above.

Re: phone says no SIM card

friar_t — Sat, 04 Feb 2023 19:01:57 GMT

Thanks HALIMACS. It didn't work.

Re: phone says no SIM card

friar_t — Sat, 04 Feb 2023 19:02:27 GMT

No, there's only one slot.

Re: phone says no SIM card

friar_t — Sat, 04 Feb 2023 19:05:32 GMT

Thanks Mayor softech. The card didn't work in either phone but her card works in mine. I reached out to customer service. I'm going to screen shot those contact links. They'll come in handy.

Re: phone says no SIM card

hTideGnow — Sat, 04 Feb 2023 19:05:58 GMT

Hi @friar_t sim card usually won't fail much. it is just an activation problem, please open ticket with C'S agent and they can check

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone says no SIM card

friar_t — Sat, 04 Feb 2023 19:08:29 GMT

That's helpful hTideGnow. At least one of our phones is working while we wait

Re: phone says no SIM card

friar_t — Sat, 04 Feb 2023 21:41:20 GMT

The situation has been fixed. The initial problem was with the transfer of the account but the CS rep still had to adjust some setting. It's all Greek to me but my phone works now. Thank you everyone for your help. This is a great community.