topic Re: Pass-word change in Get Support

Pass-word change

MichelPicher — Sat, 04 Feb 2023 18:18:11 GMT

I can't access to my account because ny account number and password do not correspond.

I don't have access to password forgotten.

Originally I press password save but nothing is working.

Thanks, Michel

Re: Pass-word change

Handy1 — Sat, 04 Feb 2023 18:20:57 GMT

@MichelPicher Can you go to forgot password and check your email for password code reset otherwise support can help u regain access to your account

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Pass-word change

HALIMACS — Sat, 04 Feb 2023 18:21:24 GMT

@MichelPicher

Access to your account is achieved with your username and the password that was set up upon activation. The username is the original email address you would have provided.

Your account number is not used for login purposes.

Re: Pass-word change

softech — Sat, 04 Feb 2023 18:21:24 GMT

@MichelPicher try again using Incognito mode and see if it works

If not, then try to use the Reset Password link there, enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Pass-word change

Handy1 — Sat, 04 Feb 2023 18:22:07 GMT

@MichelPicher https://www.publicmobile.ca/en/on/get-help/articles?q=Password+

Re: Pass-word change

esjliv — Sat, 04 Feb 2023 18:22:18 GMT

@MichelPicher - Account number? Do you mean email when logging into My Account?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Are you a current customer?

If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link