topic Re: Number porting in Get Support

Number porting

dpjkf — Sat, 04 Feb 2023 19:44:09 GMT

I am trying to port a phone number from another carrier. Public says to use enter a valid canadian phone number. I am. Where do I go from here?

Re: Number porting

softech — Sat, 04 Feb 2023 17:30:26 GMT

@dpjkf did you attempt activatoin already, failed and re-attempt a second time and then got that error?

if so, that would be the first attempt either completed or hung somewhere.

or are you Koodo prepaid client now?

Add:

please also check if your number is eligible to port into PM here (it is a Koodo site, but the result applies to PM as well)

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Number porting

dpjkf — Sat, 04 Feb 2023 17:35:01 GMT

@softech , thank you so much for the quick reply. Yes, I am using koodo prepaid. This is my first attempt.

Re: Number porting

dpjkf — Sat, 04 Feb 2023 17:36:50 GMT

@softech I received the following:

Re: Number porting

softech — Sat, 04 Feb 2023 17:38:28 GMT

@dpjkf for Koodo Prepaid, it is a different process.

you have to get a new number first temporary. Once account activated and calls working, then open ticket with PM support for manual porting help

Add reference:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

Re: Number porting

Handy1 — Sat, 04 Feb 2023 17:38:46 GMT

@dpjkf You need supports help after activation to port from Koodo prepaid

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Number porting

dpjkf — Sat, 04 Feb 2023 17:40:08 GMT

@softech @Handy1 thank you much for your assistance!!

Re: Number porting

FlutteringBy — Sat, 04 Feb 2023 19:25:35 GMT

@dpjkf

Your image shows that you are porting your number TO Koodo....not moving it to Public from Koodo...

Re: Number porting

computergeek541 — Sat, 04 Feb 2023 19:45:20 GMT

@FlutteringBy wrote:
@dpjkf
Your image shows that you are porting your number TO Koodo....not moving it to Public from Koodo...

The Koodo website may have just been used to check number porting eligibilty as if a number can be ported to Koodo, it can also be ported to Public.

Re: Number porting

FlutteringBy — Sat, 04 Feb 2023 21:15:38 GMT

@computergeek541

Good to know.....many thanks...👍...