topic Re: I'm screwed and need help asap in Get Support

S

miguelaugusto — Sat, 04 Feb 2023 13:29:51 GMT

Re: I'm screwed and need help asap

Handy1 — Sat, 04 Feb 2023 12:36:11 GMT

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and you plan renews today / tomorrow you can ignore this suspended notice

Re: I'm screwed and need help asap

HALIMACS — Sat, 04 Feb 2023 12:50:35 GMT

@miguelaugusto

That is a bit of a pickle, isn't it.

Should start by saying that you're posting on a public forum - you may wish to refrain from sharing personal wealth information. But your choice.

If the Public Mobile SIM card is in Canada, you could have someone insert it in their device, call 611 and apply a voucher payment (which they would have to purchase), onto the account to reactivate it on a 30-day cycle on the $15 plan.

Then you could at least amend the verification and 2FA settings and credentials such that this does not repeat in future.

Otherwise, I suppose you might contact a CSA for assistance.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: I'm screwed and need help asap

computergeek541 — Sat, 04 Feb 2023 13:08:35 GMT

@Handy1 wrote:
@miguelaugusto
Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account
Legend and features
Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and you plan renews today / tomorrow you can ignore this suspended notice

Unfortunately, none of the above is possible. Thius isn't a matter of an erroneous suspneded message. Also, the customers can't use 611 to pay because the ciustomer is out of the country. As outlined in the first post, the customer isn't able to access Public Mobile Self Serve because of the Public Mobile 2FA procedures.

@miguelaugusto

You're going to need to discuss this with your bank to use an alternative method to acecess your bank accounts. Public has no way way to have the 2FA code from your bank delivered while you are roaming there. As for keeping your Public Mobile phone number, you will need to discuss this again with a Public Mobile customer support agent using the instructions provided earlier.

Re: S

HALIMACS — Sat, 04 Feb 2023 13:52:19 GMT

You need not remove all the content of your post, @miguelaugusto

Let us know if you've been able to get this resolved.

You certainly wouldn't want to lose the account permanently by exceeding 90 days in suspension.

Then, the number and account are gone and irretrievable.