topic Referral reward lost in Get Support

Referral reward lost

wendyle181 — Sat, 04 Feb 2023 12:59:23 GMT

Hi, i have two referrals butthe rewards are lost in Feb.

They are my friend and their plans are still active.

What should i do?

Handy1 — Sat, 04 Feb 2023 13:05:16 GMT

@wendyle181 There accounts are probably suspended but you can ask support to look k to it for you

if there account ts are active

Getting support / submit ticket

Or while your already here and logged in the community

Watch for reply top of page to the

Right ( envelope image )

edit I had same thing happen a month ago but two were in suspended state once those referrals made payment I got the rewards back and applied

HALIMACS — Sat, 04 Feb 2023 13:15:19 GMT

This is usually the result of one of two things:

one, or both, of your friends accounts are no longer active/with Public Mobile
you placed your account in lost/stolen mode within the last cycle and upon resumption of service, your rewards were affected on the next renewal

A CSA can confirm which of the above was your case. Depending on the situation, they may be able to retroactively credit the reward value.