topic Find my Account # in Get Support

Find my Account #

lizrodrigues — Sat, 04 Feb 2023 00:03:55 GMT

What’s my account #?

Re: Find my Account #

Handy1 — Sat, 04 Feb 2023 00:05:39 GMT

@lizrodrigues

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Find my Account #

DDM69 — Sat, 04 Feb 2023 00:05:53 GMT

This is a forum of all customers. We don't have your account number. Try using the chatbot to get in touch with someone that can help you.

Re: Find my Account #

LoveNature — Sat, 04 Feb 2023 00:14:10 GMT

Hi @lizrodrigues

Re: Find my Account #

esjliv — Sat, 04 Feb 2023 00:25:08 GMT

@lizrodrigues you may also find the account number to your public mobile account in an email that you used to active the SIM card with. Check your emails and search 'public mobile' to see if you can find it. It will be in the TO line of the email.

Re: Find my Account #

BKNS27 — Sat, 04 Feb 2023 00:28:52 GMT

@lizrodrigues

You can get your account number by login to your account and go to your Profile and move the cursor over your Account number with starred hidden number.

Re: Find my Account #

darlicious — Sat, 04 Feb 2023 00:41:16 GMT

@lizrodrigues

How long ago did you create your account and activate your Sim card? If you recieved a welcome email it's embedded in tbe "Sent to" portion. It's on your profile page in your self serve account. If you activated in the last year....ish....and printed or took a screenshot of your transaction summary it is on that page. It starts with a one (1) followed by six (6) zeroes and then a likely a three (3) if you activated last fall or a two (2) before September going back to at least mid 2020 then a one (1).......followed by six (6) other digits? (ie. #1000000XXXXXXX?)

Re: Find my Account #

HALIMACS — Sat, 04 Feb 2023 12:31:31 GMT

It's here @lizrodrigues on your self-serve screen under the "Profile" tab to the left. Hold your cursor over the strike out eye symbol and it'll be revealed:

Re: New to Public, now no internet??

hTideGnow — Sat, 04 Feb 2023 22:33:42 GMT

@darlicious wrote:
@computergeek541 wrote:
@LoveNature wrote:
@HALIMACS
if not have data or not working data is not going through, you need a data on ok but you have to use small data for it,
As stated earlier, the data used for MMS doesn't count towards data usage.
@LoveNature
Actually you are correct....MMS requires data to be enabled and does use a very small amount of data. However at pm MMS is sent thru a separate server so the data does not count against your plan or add on data

Sorry @darlicious , you are a respectful member here , but I think you are overprotecting your friend and too generous to her posts.

Most people read the line "you have to use small data for it," would interpret this as using data from the cycle bucket. Even it is not, I think @computergeek541 's comment to clarify is ok, hard to say it is unnecessary. I see computergeek541 just trying to help and not a correction

And if you think we all misunderstand that line, tell you the truth, the line is long and really hard to understand. Your comment should indeed ask LoveNature to rewrite the line with clarity.

Again, not to argue, but just trying present my view from another angle (you are standing too close to your friend 👭 and not seeing what we see 👓 )