topic Re: Ordered SIM card, but never received it. in Get Support

Ordered SIM card, but never received it.

Unown717 — Tue, 04 Jan 2022 19:59:06 GMT

I ordered a SIM card on Nov 3, but still have not received it. Does that mean I have to order another one and spend another $11.30?

Re: Ordered SIM card, but never received it.

CalvinW — Mon, 20 Nov 2017 06:59:32 GMT

@Unown717 It most likely got lost in the mail. Send a private message to @CS_Agent to get the problem sorted.

Re: Ordered SIM card, but never received it.

dna2016 — Mon, 20 Nov 2017 21:13:11 GMT

@Unown717

Ya that is definitely a long time to not get your SIM Card. Did you receive a tracking number via email? If it was sent for delivery you should have gotten a tracking number. If you didn't receive anything then maybe it wasn't sent out yet. Message @CS_Agent and see what they can do. Maybe they can credit you the $11.30 and you can just go to your nearest Wal-Mart (if there's one close enough to you) and buy a SIM card there. Just in case you didn't know Wal-Mart sells Public Mobile SIM Cards now, it's the same price, they don't activate for you though.

Re: Ordered SIM card, but never received it.

gdanrai — Thu, 31 May 2018 03:50:03 GMT

Hi,

I have ordered SIM card 2 weeks ago and I am still waiting for it to reach me.

My Order # 137220

Please help.

Gopal Rai

Scarborough

Re: Ordered SIM card, but never received it.

Anonymous — Thu, 31 May 2018 03:54:47 GMT

Hi @gdanrai. If it has been two weeks, it is time to get in touch with the moderators and have them lokk into it. it shouldn;t take that long.

Click here to send the moderator team a private message, explaining your situation. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Also, for future reference, you should always start a new topic for a question. This topic is from 2017. Posting to an old topic could result in your question not being noticed, or not getting the attention of everyone here in the community.

Re: Ordered SIM card, but never received it.

computergeek541 — Thu, 31 May 2018 03:56:54 GMT

@gdanrai wrote:
Hi,
I have ordered SIM card 2 weeks ago and I am still waiting for it to reach me.
My Order # 137220
Please help.

Gopal Rai
Scarborough

In addition to the possibility of getting replacement sim cards shipped to you, you could try to ask for a refund. If you are in a hurry for your sim cards, that would allow you to purchase your sim cards at a store such as Walmart.

Re: Ordered SIM card, but never received it.

gdanrai — Wed, 17 Jul 2019 04:37:47 GMT

Thanks for the refund.

gdanrai