topic Re: logging into my account in Get Support

logging into my account

IsaacHoover — Fri, 03 Feb 2023 19:07:03 GMT

i have been trying to log into my account , i get this message (We just need to verify it’s really you that’s accessing your account. We’ll send you a security code via SMS or email to verify. You can switch off this feature once you have verified ownership of this account.) then I press send email and i never receive an email with the verification code.

Re: logging into my account

dabr — Fri, 03 Feb 2023 19:10:16 GMT

@IsaacHoover Are you using an email alias address? What about getting the code by SMS instead?

Re: logging into my account

Handy1 — Fri, 03 Feb 2023 19:10:44 GMT

@IsaacHoover To change email you need supports help . If u signed up in store before everything went online it’s possible you never created a account in which case you need support help you creat one

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: logging into my account

softech — Fri, 03 Feb 2023 19:13:11 GMT

@IsaacHoover cam you have the code to send via SMS?

for email, you checked the spam folder??

or maybe yuu used a different email address for My account??

Re: logging into my account

IsaacHoover — Fri, 03 Feb 2023 19:13:13 GMT

it doesn't give me the option to use sms and i wish it did

Re: logging into my account

IsaacHoover — Fri, 03 Feb 2023 19:15:35 GMT

it doesn't give me the option to use sms , i wish it did

Re: logging into my account

dabr — Fri, 03 Feb 2023 19:19:16 GMT

@IsaacHoover That's a little odd then. You'll need to contact support then and hopefully they will explain why you're unable to get the code by SMS.

Re: logging into my account

IsaacHoover — Fri, 03 Feb 2023 19:20:42 GMT

can you please tell how to contact support? what # could i dial to talk with someone?

Re: logging into my account

IsaacHoover — Fri, 03 Feb 2023 19:22:30 GMT

how would I figure out if I'm using the wrong email address?

Re: logging into my account

dabr — Fri, 03 Feb 2023 19:24:12 GMT

@IsaacHoover @Handy1's post has the links to submit a ticket via chatbot (preferred option by PM) or to send a private message if the ticket isn't successful.

Re: logging into my account

Handy1 — Fri, 03 Feb 2023 19:25:10 GMT

@IsaacHoover No one to talk to here everything’s done online to open ticket try this link

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: logging into my account

IsaacHoover — Fri, 03 Feb 2023 19:34:24 GMT

does it take a while to get a reply?

Re: logging into my account

dabr — Fri, 03 Feb 2023 19:39:27 GMT

@IsaacHoover It can be a matter of minutes or hours, usually within the hour unless there's high number of tickets support is dealing with. Keep an eye on the message box top right for the response from CSA's.

Re: logging into my account

BKNS27 — Fri, 03 Feb 2023 19:55:12 GMT

@IsaacHoover

If you don’t have an option to send the 2FA code by text then your account is suspended.

You can purchase a voucher and enter the voucher number by dialing 611 to active your account then you can have the 2FA code sent by SMS text.

You can purchase vouchers from these locations:

Re: logging into my account

hTideGnow — Fri, 03 Feb 2023 21:23:30 GMT

Hi @IsaacHoover make sure you check the inbox here, envelope on top right. Usually around 2 hours , maybe 4. If you waited long and no reply, try message them again for a push

Re: logging into my account

Daiheadjai — Sat, 04 Feb 2023 19:56:12 GMT

I just had this happen to me and it had me freaked out (I had gotten SIM-jacked last year).

Not sure if it'll work for you, but try and login on another device.

I had been trying to use my phone to verify, and it wouldn't work (neither SMS nor Email worked). I tried on my laptop however, and it worked - at the very least, I could see that my account details were exactly as they should be.

Also, another community member suggested I reboot - and after rebooting, I was able to get the verification SMS (not sure if this was caused by the reboot, or accessing the account on my laptop however - worth it to try both).

Good luck!