topic Re: Add On in Get Support

Add On

Greyhound — Fri, 03 Feb 2023 18:18:25 GMT

I purchased an add on for 500 minutes in Canada. The amount was taken from my credit card. I have not gotten the 500 minutes in my account

Re: Add On

dabr — Fri, 03 Feb 2023 18:20:36 GMT

@Greyhound Try refreshing your account page with the little refresh icon bottom right or login with incognito/private mode or another browser as you're probably seeing old info due to caching issues with PM's self serve account.

Re: Add On

Handy1 — Fri, 03 Feb 2023 18:23:58 GMT

@Greyhound Try this

Check add-ons /mins /Data

For most up to date account info

Re: Add On

Greyhound — Fri, 03 Feb 2023 18:29:12 GMT

The my account screen is somewhat confusing. In my account displays the following.

Left hand side says

Plan Usage

Current Plan Cycle: Jan 12, 2023 - Feb 11, 2023

Minutes Usage

100 Minutes Canada-Wide Talk

96.00 mins used

4 mins left

Add-On Usage

0.0%

500 mins

500 min Canada-Wide Long Distance

500 mins left

The right hand side says

Add-On Usage

0.0%

500 mins

500 min Canada-Wide Long Distance

500 mins left

Does that mean I do have 500 minutes when the 4 minutes are used up?

Re: Add On

Handy1 — Fri, 03 Feb 2023 18:32:36 GMT

@Greyhound Yes it will only get used once you plan mins are used up and the add on will roll over till you use them all up

Re: Add On

HALIMACS — Fri, 03 Feb 2023 18:35:02 GMT

Yes, it does. You’re good to go!

And the best thing about these add-ons @Greyhound is they never expire until they are fully consumed.