topic Re: No red dot notification on voicemail icon in Get Support

No red dot notification on voicemail icon

publicsteve — Fri, 03 Feb 2023 16:13:40 GMT

My Iphone 13 shows a red dot on the phone icon when I miss a call, and a red dot on the "recents" icon within the "phone" choice, but does NOT show a red dot on the "voicemail" icon. The only way I know if I got a voicemail is to go in and check. I have rest network settings and checked that notifications are on and persistent in the phone settings. Help, this is not a problem I can live with. My wife's Iphone 8 is doing the same thing. Is this a public mobile problem? Is everyone with an Iphone experiencing the same thing?

Re: No red dot notification on voicemail icon

Handy1 — Fri, 03 Feb 2023 14:48:57 GMT

@publicsteve This is iOS issue are you updated to newest iOS 16.3

Re: No red dot notification on voicemail icon

softech — Fri, 03 Feb 2023 14:49:27 GMT

@publicsteve there has been some post about this lately.

did you just upgrade iOS on both phone? Some believe it has to do with the latest iOS.

Re: No red dot notification on voicemail icon

HALIMACS — Fri, 03 Feb 2023 15:50:38 GMT

@publicsteve

“this is not a problem (you) can live with”

😳

Re: No red dot notification on voicemail icon

hycm53 — Fri, 03 Feb 2023 17:52:24 GMT

@publicsteve

Go to settings > Notifications > Phone > enable "Badges". After settings, a red dot should on the "voicemail" icon.

Re: No red dot notification on voicemail icon

Deann — Fri, 03 Feb 2023 18:37:47 GMT

Same issue on iphone11 with updated ios

Re: No red dot notification on voicemail icon

softech — Fri, 03 Feb 2023 18:45:45 GMT

@Deann @publicsteve some people reboot the phone and it will work well for awhile

ot try click Reset all network once

and make sure Carrier Profile is updated

Re: No red dot notification on voicemail icon

Lieux — Fri, 03 Feb 2023 19:42:54 GMT

Same problem here with 2 IPhones.

@hycm53 No luck…didn’t change anything.

Re: No red dot notification on voicemail icon

Lieux — Fri, 03 Feb 2023 19:45:53 GMT

@softech Didn’t change anything. The support reset one voicemail on their side because when we tried to phone there was no voicemail at all and a message said that there was no service for this number.🤣 Now we have access at the voicemail but still no notifications on the phone to let me know that’s there is a message.🤷‍♀️

Re: No red dot notification on voicemail icon

statusquo — Fri, 03 Feb 2023 19:56:00 GMT

That is funny and yes it's strange we've all almost lost the plot about what is important with these smart phones, but I understand it would be annoying not knowing when a message is waiting and to keep checking voicemail if waiting to hear back from someone.

Re: No red dot notification on voicemail icon

softech — Fri, 03 Feb 2023 20:02:48 GMT

@Lieux so, is this iOS related or more PM issue??

Re: No red dot notification on voicemail icon

Lieux — Fri, 03 Feb 2023 20:07:40 GMT

@softech I don’t know 🤷‍♀️ I have sent a message.

Re: No red dot notification on voicemail icon

softech — Fri, 03 Feb 2023 20:11:20 GMT

@Lieux cool, let us know what PM says..

Re: No red dot notification on voicemail icon

Lieux — Fri, 03 Feb 2023 21:05:29 GMT

@softech it’s not related with IOS 16 because I tried my Sim in my old IPhone 6 and nothing changed. So first CS agent asked to contact Apple but after my request to reset my voicemail on their hand it’s better…not perfect I have now a little red dot to let me know that there’s something…and it’s the same on the 2 IPhones: reset on the back and little dot appears.

Re: No red dot notification on voicemail icon

softech — Fri, 03 Feb 2023 21:08:28 GMT

@Lieux thanks for the update.

You said " it’s better…not perfect" , if it ever got stuck again, try a reboot and see if it will resolve it briefly.

Again, thanks for testing for everone

@statusquo @Deann I guess it is best to open ticket with support to ask them to reset the VM as what @Lieux did

Re: No red dot notification on voicemail icon

Lieux — Fri, 03 Feb 2023 21:15:10 GMT

@softech Same after rebooting.🤪

Re: No red dot notification on voicemail icon

publicsteve — Sat, 04 Feb 2023 02:04:42 GMT

Did the update to 16.3, no change, didn't resolve the issue

Re: No red dot notification on voicemail icon

publicsteve — Sat, 04 Feb 2023 02:07:35 GMT

I checked the badges setting, it was already enabled.

Re: No red dot notification on voicemail icon

LoveNature — Sat, 04 Feb 2023 02:11:39 GMT

Hi @publicsteve

the visual voicemail not support by PM, but if you press call voicemail is working.

Re: No red dot notification on voicemail icon

publicsteve — Sat, 04 Feb 2023 02:14:52 GMT

Just looking at the picture that Lieux sent, It appears he has the dot for a recent call, but it is the dot beside the voicemail pick within the phone app that I am missing... so I have voicemails but don't know it unless I check to see. Missing an important voicemail can be quite a problem, sometimes.