topic Re: Expired plan - expired SIM card in Get Support

Expired plan - expired SIM card

rrrr — Fri, 03 Feb 2023 16:45:16 GMT

Hi:

My plan is expired - when I try to login, my password is rejected.

When I click to reset the password, no password reset email ever arrives.

Support (new sales) said that my SIM cannot be used to set up a new account, and that I need to contact Existing Customer Support.

How do I contact Support (Existing Customers) to check my password reset / login problem?

Re: Expired plan - expired SIM card

dust2dust — Fri, 03 Feb 2023 16:47:53 GMT

When did you last pay? If more than 120 days ago (4 months) then the account is gone. What recording do you get when you dial 611?

Re: Expired plan - expired SIM card

softech — Fri, 03 Feb 2023 16:48:59 GMT

@rrrr when did you last use PM service?

From a landline Call 1.855.4PUBLIC, enter your phone number and see what it says

if it says your account is suspended, good, you can open ticket with PM support to help to get back to MY Account and resume service with a payment

If it says cannot find your number , then you have not paid to renew for over 90 days and your account is permanently closed. You need a new SIM card to activate a new number and new account

let us know what you got

Re: Expired plan - expired SIM card

Handy1 — Fri, 03 Feb 2023 16:49:56 GMT

@rrrr

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

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