topic Re: How to get my invoices from 2022 in Get Support

How to get my invoices from 2022

Veronika1 — Fri, 03 Feb 2023 13:53:36 GMT

Hello,

can someone help, please?

I switched to a different provider this January 2023 and I don't have access to my Public mobile previous account. How can I get my last year's bill (invoices) for my tax year 2022? I only know the account number and the phone number. But It won't let me log in anymore.

Thank you for any help.

Veronika

Re: How to get my invoices from 2022

esjliv — Fri, 03 Feb 2023 13:55:33 GMT

@Veronika1 if you ported your number to another provider then your public mobile automatically closes here.

If you require information of payments/statements you will need to ask CSA.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: How to get my invoices from 2022

Handy1 — Fri, 03 Feb 2023 13:55:38 GMT

@Veronika1 You can log into self serve payment tab and get 12 month payment history otherwise you.need supports help for this can take a week or so to get

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: How to get my invoices from 2022

softech — Fri, 03 Feb 2023 14:02:02 GMT

@Veronika1 it is normal that once you have ported out the number, the account is closed and you won't be able to login

for getting the invoice , please direct message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How to get my invoices from 2022

Veronika1 — Fri, 03 Feb 2023 14:12:29 GMT

Thank you. I did send the message to CS Agent. Any ideas about how long this takes?

Re: How to get my invoices from 2022

Veronika1 — Fri, 03 Feb 2023 14:12:57 GMT

Thank you for your help

Re: How to get my invoices from 2022

Veronika1 — Fri, 03 Feb 2023 14:13:18 GMT

Thank you for your help.

Re: How to get my invoices from 2022

esjliv — Fri, 03 Feb 2023 14:16:12 GMT

@Veronika1 wrote:
Thank you. I did send the message to CS Agent. Any ideas about how long this takes?

@Veronika1 response from a CSA agent could be minutes to hours. But the statements you are requesting could take weeks. Really depends, I think, on the agent and the requests they have in the queue.

Re: How to get my invoices from 2022

HALIMACS — Fri, 03 Feb 2023 14:30:21 GMT

@Handy1

OP said their PM account was closed & they cannot login to their account.

Re: How to get my invoices from 2022

Handy1 — Fri, 03 Feb 2023 14:32:01 GMT

@HALIMACS I see that I just responded with both ways i know how to retrieve billing history

Re: How to get my invoices from 2022

HALIMACS — Fri, 03 Feb 2023 14:35:55 GMT

I get it – many of us have canned answers, which may include repetitive or unnecessary info.

Myself included

👍