topic Sim not Received in Get Support

Sim not Received

tototomate — Fri, 03 Feb 2023 02:33:47 GMT

Hi,

I ordered a SIM and did not receive it. It has been more than 10 days. Order number is 323608

Re: Sim not Received

Handy1 — Fri, 03 Feb 2023 02:39:19 GMT

@tototomate Can take 3 day to 3 weeks to arrive if you need one sooner try Telus Koodo stores near you for in person pick up or contact support for status update

edit

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Sim not Received

LoveNature — Fri, 03 Feb 2023 02:38:39 GMT

Hi @tototomate

if over 10 business day then send a private message to CS_Agent with your order #.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim not Received

softech — Fri, 03 Feb 2023 02:40:06 GMT

@tototomate

sim card order could take as many as 3 weeks. So, you should get it sometime next week

But since it is over 10 days, you can open ticket with PM support to confirm they shipped it

please follow this to open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

If you need one urgently for activation, get a new one from local Telus or Koodo store.

Re: Sim not Received

Erikvdb — Fri, 03 Feb 2023 02:59:36 GMT

Hello @tototomate, this could be totally normal but if you want it as soon as possible you could try to cancel the online order and going to buy a sim in person? If you can’t wait it still doesn’t come after about 3 weeks you can buy them at select Telus stores and other locations that carry public mobile sim cards. You can find those stores near you here: https://www.publicmobile.ca/en/on/store-locator. Hope this issue gets resolved soon.

Re: Sim not Received

DDM69 — Fri, 03 Feb 2023 05:00:21 GMT

FYI...this is not customer service. We can't check your order. This forum is for customers to help other customers with questions. Hopefully your SIM card arrives soon. Welcome to Public Mobile 😊