topic Re: Not registering on network in Get Support

Not registering on network

Johntitan69 — Fri, 03 Feb 2023 02:02:42 GMT

My Samsung phone won't register to the network why?

Handy1 — Fri, 03 Feb 2023 02:03:42 GMT

@Johntitan69 Did you just port over to PM or activate SIM card ? Is this a new to you phone and your current customer ?

softech — Fri, 03 Feb 2023 02:05:12 GMT

@Johntitan69 did you try your PM sim card in another phone to confirm?

is that a new activation? you see the sim card worked in another other phone earlier?

or is the Samsung phone new?

Provide us more information, like what have you tried, how long you have been with PM. etc

BKNS27 — Fri, 03 Feb 2023 02:11:00 GMT

What model is your Samsung phone?

It could be locked.

What does it say on your phone to narrow down your problem with the phone?

Johntitan69 — Fri, 03 Feb 2023 02:14:51 GMT

I'm a current customer don't know why it won't work

Handy1 — Fri, 03 Feb 2023 02:16:06 GMT

@Johntitan69 And is this a new phone to you or were services working before and just stopped

LoveNature — Fri, 03 Feb 2023 02:17:52 GMT

softech — Fri, 03 Feb 2023 02:18:25 GMT

Try to reseat the sim card. Power down first, take the sim card out for a minute. Then put it back and power it back out

Better to test the PM sim card on another phone as well

And if you have another active sim card, please put it into your Samsung phone and see if it works. That confirms if it is a device problem or not

Handy1 — Fri, 03 Feb 2023 02:21:58 GMT

Chriswilliston0 — Fri, 03 Feb 2023 03:11:48 GMT

Your phone may not be unlocked depending on what year your phone came out after 2017 they all come unlocked or you have to put a new portal number