topic Re: No service in Get Support

No service

Kingjmoney — Thu, 02 Feb 2023 19:45:39 GMT

Phones locked

Re: No service

BKNS27 — Thu, 02 Feb 2023 19:47:24 GMT

@Kingjmoney

If your phone is locked then you need to contact the carrier that locked your phone.

What is the make and model of your phone so we can help you determine who is the carrier?

Re: No service

softech — Thu, 02 Feb 2023 19:47:18 GMT

@Kingjmoney PUK code?

what error you got? different error message need a different way to deal with

and the phone still working in another carrier sim card just not PM , ? if so, it is a carrier unlock code you need and you need to get the PUK from the carrier where you got it from.

Re: No service

dabr — Thu, 02 Feb 2023 19:47:53 GMT

@Kingjmoney More information would be helpful. How is the phone locked? Or do you mean autopay didn't work and you have no service? Then login to the account using incognito/private mode and Reactivate the account by making a manual payment.

Re: No service

Kingjmoney — Thu, 02 Feb 2023 19:54:08 GMT

Yes how to get puk code again because I don’t have old one

Re: No service

softech — Thu, 02 Feb 2023 19:55:45 GMT

@Kingjmoney you meant you don't have the service with the old carrier anymore?

since 2017, all provider should be selling phone unlocked. So, you can just call them and demand them for unlock code or help to unlock if it is an iPhone

BTW, what kind of phone and when you bought it? which provider you got it from? If Telus or Koodo, it could be easier

Re: No service

Kingjmoney — Thu, 02 Feb 2023 19:57:16 GMT

I need a ticket to talk service provider

Re: No service

Kingjmoney — Thu, 02 Feb 2023 20:05:12 GMT

Phone number

Re: No service

softech — Thu, 02 Feb 2023 20:06:27 GMT

@Kingjmoney which service provider??

Re: No service

dabr — Thu, 02 Feb 2023 20:11:58 GMT

@Kingjmoney There is no phone number to contact customer support here but you can submit a ticket via chatbot to support here: https://www.publicmobile.ca/en/on/get-help

However, if the issue is locked phone and unless the phone was originally issued from Koodo/Telus as previously mentioned, customer support won't be able to help you. You can phone your previous provider or the customer service number for the phone to receive the unlock code.

Re: No service

Kingjmoney — Fri, 03 Feb 2023 00:11:50 GMT

Public mobile

Re: No service

Kingjmoney — Fri, 03 Feb 2023 00:12:08 GMT

Telus

Re: No service

softech — Fri, 03 Feb 2023 01:26:00 GMT

@Kingjmoney if you got the phone from PM/Telus/Koodo, you can always ask PM support to help to unlock the phone, Please open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there