topic Re: Suspended account in Get Support

Suspended account

Hassan2 — Fri, 03 Feb 2023 00:32:26 GMT

My account is suspended because I had to cancel my credit card. How do I re-activate my account

Re: Suspended account

LoveNature — Fri, 03 Feb 2023 00:33:37 GMT

Hi @Hassan2

clear cache/ cookies/ open inPrivate mode,from computer. Login and add your new credit card, and reactviate.

Re: Suspended account

Handy1 — Fri, 03 Feb 2023 00:35:03 GMT

@Hassan2 If you know PIN number to account 611 or with voucher 611 and no pin needed or just log in to self serve incognito

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Suspended account

esjliv — Fri, 03 Feb 2023 00:36:41 GMT

@Hassan2 - why did you cancel your card...anything to do with a chargeback from a public charge at any point?

If so, this could have disabled your account with public mobile, it is an issue.

If this is the case, contact Public Mobile Representatives customer support agents (CSA) to get this fixed ASAP.

CSA can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

EDIT, you'll know if the account is either Suspended or Disabled if you call 611 or # 1-855-478-2542 or # 1-855-4PUBLIC from another device. If Disabled submit a ticket with CSA.

If Suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

Re: Suspended account

dabr — Fri, 03 Feb 2023 00:35:38 GMT

@Hassan2 You can update the CC in your account and make a manual payment and Reactivate but need to use incognito/private mode or clear cache/cookies as the site has caching issues. Or purchase a voucher from SDM, 7/11, London Drugs or Shell and add it by dialing 611 on your phone.

Re: Suspended account

BKNS27 — Fri, 03 Feb 2023 01:47:24 GMT

@Hassan2

If your CC haven’t expired, you can enable AutoPay.

Re: Suspended account

computergeek541 — Fri, 03 Feb 2023 04:32:51 GMT

@BKNS27 wrote:
@Hassan2
If your CC haven’t expired, you can enable AutoPay.

Unfortunately, do that, even with anew card, wouldn't reactivate the service. Once service is supsended for that reason, payment must be done manually.