topic Re: New Credit card update in Get Support

New Credit card update

MartinZ — Fri, 03 Feb 2023 00:46:22 GMT

I can't update my cc info. I keep getting the same "oops something went wrong. Try again later" message.

I've tried the incognito approach and still no luck. I need help from actual people to fix this issue.

Never had any complaints about the service til NOW.

Handy1 — Fri, 03 Feb 2023 00:31:02 GMT

@MartinZ Try a different t device or lap top

and go to payment tab and update cc info

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

LoveNature — Fri, 03 Feb 2023 00:31:05 GMT

try close all browser and clear cache/ cookies/ open inPrivate mode,from computer.

esjliv — Fri, 03 Feb 2023 00:33:40 GMT

@MartinZ - good you tried incognito mode. The message says 'try again later', maybe in 15+ minutes or so, see how that goes.

If still issues, contact Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

DDM69 — Fri, 03 Feb 2023 05:05:45 GMT

Hopefully you know that everything is done online here. Sometimes I find hitting the back page arrow and then trying again works for me.

You may get some good suggestions here on the community forum. If not, contact a CS agent as mentioned by others. Good luck.😎