topic Re: holiday bonus - 500 international min and 3GB data gone from list in Get Support

holiday bonus - 500 international min and 3GB data gone from list

jidanz — Fri, 03 Feb 2023 00:01:56 GMT

I got 500 international min and 3 GB data the past Christmas. However today when I see my account, I dont see them listed under my plan, nor they are under my add-ons.. I dont think they have expiration date but where did they go?

Re: holiday bonus - 500 international min and 3GB data gone from list

esjliv — Fri, 03 Feb 2023 00:01:41 GMT

@jidanz - once these addons are consumed they leave your account. Is is possible you used them all up?

If not, refresh your My Account, by clicking below to see updated information.

Re: holiday bonus - 500 international min and 3GB data gone from list

dabr — Fri, 03 Feb 2023 00:02:22 GMT

@jidanz You can try logging into the account with incognito/private mode or use the refresh option bottom right of the account page as the PM site has a serious caching issue.

Otherwise, it's possible you may have already used up the bonus minutes and data.

Re: holiday bonus - 500 international min and 3GB data gone from list

softech — Fri, 03 Feb 2023 00:02:25 GMT

@jidanz no expiry

you sure you didn't use them up?

Re: holiday bonus - 500 international min and 3GB data gone from list

computergeek541 — Fri, 03 Feb 2023 00:02:41 GMT

@jidanz wrote:
I got 500 international min and 3 GB data the past Christmas. However today when I see my account, I dont see them listed under my plan, nor they are under my add-ons.. I dont think they have expiration date but where did they go?

Generally, this would mean that the add-ons don't have any using remaining.

Re: holiday bonus - 500 international min and 3GB data gone from list

Handy1 — Fri, 03 Feb 2023 00:02:42 GMT

@jidanz

Check add-ons /mins /Data

For most up to date account info

Re: holiday bonus - 500 international min and 3GB data gone from list

LoveNature — Fri, 03 Feb 2023 00:02:43 GMT

Hi @jidanz

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login again.

if you didn't used them all is will be showing there if you using all is will not showing.

Re: holiday bonus - 500 international min and 3GB data gone from list

HALIMACS — Fri, 03 Feb 2023 00:15:26 GMT

@jidanz

You would know (i would think) - did you make several hundred minutes calling FROM Canada to OUTSIDE Canada in the past 5-6 weeks?

Are you on a lower or higher data plan? Do you generally consume all your regular cycle data and run out?

If you made little to no calls and consume little to no data, I'd suspect you still have these features.

Re: holiday bonus - 500 international min and 3GB data gone from list

jidanz — Fri, 03 Feb 2023 00:21:14 GMT

Thanks! This reply reminds me to use a different device (phone) to login and I do see them there, thanks! My laptop has the cache so it does not really update /refresh correctly even though I clicked refresh. (I asked this question because I did not use all of the data and min..)

Re: holiday bonus - 500 international min and 3GB data gone from list

softech — Fri, 03 Feb 2023 01:23:35 GMT

@jidanz with My Account's cache problem, ALWAYS use Incognito mode to login and check to avoid confusion