topic Re: I have no service in Get Support

I have no service

taitaniahiguchi — Thu, 02 Feb 2023 22:53:12 GMT

Hi there,

I have not had any service for 3 days. Please help em get service.

Re: I have no service

Handy1 — Thu, 02 Feb 2023 22:55:10 GMT

@taitaniahiguchi Did you just post number over ? Activate ? Or did this just happen all of a sudden ?

Re: I have no service

dabr — Thu, 02 Feb 2023 22:55:40 GMT

@taitaniahiguchi It could be due to an autopay failure in which case you need to login to your account (incognito/private mode) and Reactivate by making a manual payment. Or purchase a voucher from SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on your phone.

Re: I have no service

LoveNature — Thu, 02 Feb 2023 23:00:40 GMT

Hi @taitaniahiguchi

Re: I have no service

esjliv — Fri, 03 Feb 2023 00:06:50 GMT

@taitaniahiguchi - can you provide more information so things can be narrowed down for troubleshooting?

If you had working services before this and your My Account is showing Active, try:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

If Suspended, see @dabr's post.

Re: I have no service

BKNS27 — Fri, 03 Feb 2023 02:01:36 GMT

@taitaniahiguchi

Check to see if there is a Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map

If you ported your number over to PM 3 days ago. Did you reply to the text confirming you are porting over to PM within a 90 minute window?

If you missed replying to the text, you need to contact a CS_Agent to restart the porting process.