topic Error Code: 821 in Get Support

Error Code: 821

Mosheba1 — Fri, 03 Feb 2023 00:06:39 GMT

Hey,

I was trying to activate a new line but getting error 821.

Re: Error Code: 821

Handy1 — Thu, 02 Feb 2023 22:48:26 GMT

@Mosheba1 First check credit card make sure you haven’t been charged if not wait an hour and try to again

Re: Error Code: 821

LoveNature — Fri, 03 Feb 2023 01:20:29 GMT

Hi @Mosheba1

do not activated again, check if Public Mobile charge your credit card or not yet. if not yet reactivate,

if is it charged send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error Code: 821

dabr — Thu, 02 Feb 2023 22:50:18 GMT

@Mosheba1 You can retry the activation (using incognito/private mode on browser) as long as your card hasn't been charged.

Re: Error Code: 821

softech — Thu, 02 Feb 2023 22:50:19 GMT

@Mosheba1

DO NOT try to re-attempt activation. Pm might have charged you already.

First check if PM charge your credit card yet.

Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls

If PM has not charge you and the sim card is not connecting, then the activation didn't completed.

Error 821 usually comes up when you request porting and used IMEI as the information for the old provider

If PM didn't charge you yet, you can try to activate again and request porting, but try to enter the account number of the old provider instead of IMEI.

Re: Error Code: 821

esjliv — Thu, 02 Feb 2023 22:52:10 GMT

@Mosheba1

Confirm with customer support if you activation was completed and not charged, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

If not, try again through a tab in incognito mode.

EDIT, OR , see that "Create a Ticket" button? click that for help with public mobile customer support.

Re: Error Code: 821

Handy1 — Thu, 02 Feb 2023 22:57:14 GMT

@Mosheba1 Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: Error Code: 821

HALIMACS — Thu, 02 Feb 2023 23:21:56 GMT

@Mosheba1

How are things coming along since you posted your question?

Which of the recommendations have you tried and can you specifically recall if you used the account number or the IMEI number when identifying the other service provider services from where you wish to port (transfer) your number here?

If your credit card was charged, do you have any calling or texting services at all?

Re: Error Code: 821

Mosheba1 — Fri, 03 Feb 2023 00:32:38 GMT

hey, i am porting using account number. Still same issue and card is not charged. I tried again but same problem

Re: Error Code: 821

softech — Fri, 03 Feb 2023 00:35:15 GMT

@Mosheba1if not charged, activate with a new temperory number first. Once activated, open ticket with. PM support to have it manually port

also, check if your number can be ported here: first before you activate a new temperory number

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Error Code: 821

LoveNature — Fri, 03 Feb 2023 00:43:41 GMT

Hi @Mosheba1

from your mobile browser is give you a issue.

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. try again to activated.

Re: Error Code: 821

Mosheba1 — Fri, 03 Feb 2023 03:07:55 GMT

Hey, it’s fixed. The issue was my card as it was locked (:. I appreciate the help everyone.