topic Re: Data won't renew in Get Support

Data won't renew

kevineelillian — Thu, 02 Feb 2023 19:21:14 GMT

I put data onto phone but it won't work

Re: Data won't renew

Handy1 — Thu, 02 Feb 2023 19:22:31 GMT

@kevineelillian

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Data won't renew

Handy1 — Thu, 02 Feb 2023 19:24:00 GMT

@kevineelillian

Check add-ons /mins /Data

For most up to date account info

Re: Data won't renew

dabr — Thu, 02 Feb 2023 19:28:28 GMT

@kevineelillian So you purchased a data add-on and it doesn't work? Try rebooting the phone first and make sure data is enabled on your phone and you have the correct APN settings.

You might also want to check that you didn't purchase roaming data package(only good for travel in the US) instead of the domestic data add-on.

Re: Data won't renew

hTideGnow — Thu, 02 Feb 2023 19:28:43 GMT

HI @kevineelillian reboot the phone first

and check My Account again to make sure you did buy it and not just fund loaded into Available fund

Re: Data won't renew

esjliv — Thu, 02 Feb 2023 19:32:26 GMT

@kevineelillian - just making sure your plan is in Active status now? Because addons only work on Active public mobile accounts.

If Active and correct addons is showing in your account, try toggling into and out of airplane mode.

Also, perhaps a reset of the device's network settings may help if still issues.

Re: Data won't renew

softech — Thu, 02 Feb 2023 19:40:19 GMT

@kevineelillian if you are on Android phone, make sure you don't have data limit enabled. If you did, you need to disable it