topic Re: Hi! I had my pre auth charge twice recently in Get Support

Hi! I had my pre auth charge twice recently

latisham — Thu, 02 Feb 2023 19:21:28 GMT

And I can't tell much what happened to that extra payment but I wanted to say thanks anyways because with rewards applied and a promo of 20gb for $35

I feel like I'm winning 🤣 because my bill is then $15 a month.

I love this company!

Re: Hi! I had my pre auth charge twice recently

dabr — Thu, 02 Feb 2023 19:24:27 GMT

@latisham If you're seeing the double payment on your online CC, then one is most likely a pending charge which will drop off in a 2 or 3 days. Otherwise check to see if the second charge appears in your account balance as a credit which will be used towards the next payment cycle.

Re: Hi! I had my pre auth charge twice recently

Handy1 — Thu, 02 Feb 2023 19:24:37 GMT

@latisham Me too , enjoy !

Re: Hi! I had my pre auth charge twice recently

hTideGnow — Thu, 02 Feb 2023 19:26:30 GMT

HI @latisham did you see 2 charges on your payment history?

and the extra charge goes into the Available fund?

I am a bit confused

Re: Hi! I had my pre auth charge twice recently

esjliv — Thu, 02 Feb 2023 19:29:39 GMT

Well you should not be charged twice. So hopefully there is a reasonable explanation for that @latisham (hopefully as explained by @dabr and/or @hTideGnow )

But, glad to here you are happy!

Re: Hi! I had my pre auth charge twice recently

BKNS27 — Thu, 02 Feb 2023 19:44:54 GMT

@latisham

Are you saying that you were charged $15 twice?

How much is your reward?

$2 for AutoPay

$3 for annual reward for 3 years

$5 for 5 referrals?

Little confused about your post so can you provide more detail?