topic Re: Want to Change from 15GB to 250MB at same day in Get Support

Want to Change from 15GB to 250MB at same day

Joe-Ol — Thu, 02 Feb 2023 17:00:33 GMT

On reactivation I mistakenly pick the 15GB instead 250MB. What should I do now, Its same day though

Re: Want to Change from 15GB to 250MB at same day

HALIMACS — Thu, 02 Feb 2023 17:05:45 GMT

Ask the CSA to switch to the desired one , @Joe-Ol

They may offer to place the excess funds in your available funds for next renewal.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Want to Change from 15GB to 250MB at same day

Handy1 — Thu, 02 Feb 2023 17:06:09 GMT

@Joe-Ol You can change plan to what you want for next renewal or talk to support and see if they can fix for you now and not wait till next renewal

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Want to Change from 15GB to 250MB at same day

esjliv — Thu, 02 Feb 2023 17:17:35 GMT

@Joe-Ol - mistakenly..did you actually choose the "Change plan now" option? if you didn't then you have not really changed to it yet. If that is the case, just choose 'change plan on next renewal'.

Re: Want to Change from 15GB to 250MB at same day

softech — Thu, 02 Feb 2023 17:24:06 GMT

@Joe-Ol So, you are paying $40 now instead of $15? check the Payment history and see if it shows that way

if it is, follow @HALIMACS way to open ticket with PM support now. If it is only day 1 , there is a chance they might be able to help. But again, keep in mind that PM is prepaid service, so, they might not be able to help. But try your luck

Re: Want to Change from 15GB to 250MB at same day

computergeek541 — Thu, 02 Feb 2023 17:57:49 GMT

No need to repeat others

Re: Want to Change from 15GB to 250MB at same day

computergeek541 — Thu, 02 Feb 2023 17:59:50 GMT

No need to repeat others