topic Re: Can't access my account in Get Support

Can't access my account

jiggi — Thu, 02 Feb 2023 16:09:03 GMT

I don't know what email i used to create my account and i can;t log in

Re: Can't access my account

Handy1 — Thu, 02 Feb 2023 16:10:57 GMT

@jiggi To change email you need supports help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Can't access my account

dust2dust — Thu, 02 Feb 2023 16:14:17 GMT

Look in all your emails for the welcome email from when you signed up or any marketing and promotion emails (not community). Or try any and all emails you can think of in the reset password screen and see if one arrives somewhere.

Re: Can't access my account

hTideGnow — Thu, 02 Feb 2023 16:14:45 GMT

Hi @jiggi check if you have any welcome email from your mailbox, that would be the one you used

or open ticket with CS agent and they will reset for you

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't access my account

softech — Thu, 02 Feb 2023 16:14:46 GMT

@jiggi you can first try to use the Reset Password link on the login page, enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't access my account

Yummy — Thu, 02 Feb 2023 16:28:09 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Can't access my account

computergeek541 — Thu, 02 Feb 2023 18:14:07 GMT

@BEERPlease refrain posting identical content to others as it does not help customers.

Re: Can't access my account

BEER — Tue, 07 Feb 2023 18:31:13 GMT

Wasn't aware I was doing that. Perhaps I should read posted responses before I jump in.