topic Re: Not getting rewards or credits for Auto-pay!!! in Get Support

Not getting rewards or credits for Auto-pay!!!

Pamelawan — Thu, 02 Feb 2023 16:22:17 GMT

Hi,

I have been a customer since Nov 2022 and have setup my Auto-pay to get the rewards of $2 off my bill every month. But I am not getting the rewards of $2 on my bill. This is one of the reasons why I switched to Public Mobile. Can someone get back to me on this??!!

Re: Not getting rewards or credits for Auto-pay!!!

Handy1 — Thu, 02 Feb 2023 16:25:41 GMT

@Pamelawan That for the old rewards system did you happen to switch to the new points system by accident ?

edit you on points rewards so this does not apply
You do earn points thou check your rewards portal for points you have 15 points = $15 off bill

Re: Not getting rewards or credits for Auto-pay!!!

Yummy — Thu, 02 Feb 2023 16:27:25 GMT

You are on Points rewards. $ rewards have been replaced with Points after 2021

Re: Not getting rewards or credits for Auto-pay!!!

Pamelawan — Thu, 02 Feb 2023 16:27:39 GMT

Hi @Handy1 how do I switch to the old rewards system?

Re: Not getting rewards or credits for Auto-pay!!!

Handy1 — Thu, 02 Feb 2023 16:28:47 GMT

@Pamelawan you can’t unfortunately, it’s one way street they got rid of the old rewards for new customers in Jan 2022

Re: Not getting rewards or credits for Auto-pay!!!

hTideGnow — Thu, 02 Feb 2023 16:30:43 GMT

@Pamelawan wrote:
Hi @Handy1 how do I switch to the old rewards system?

HI @Pamelawan are you on the new rewards now?

you cannot go back to the old one if you switched to new

Re: Not getting rewards or credits for Auto-pay!!!

Pamelawan — Thu, 02 Feb 2023 16:31:25 GMT

Okay got it Thanks @handy1 and @Yummy