topic Re: Suspended account in Get Support

Suspended account

LM1981 — Thu, 02 Feb 2023 15:48:55 GMT

Someone please help. My sons phone was suspended for no funds however I have auto withdrawals set up and payment day isn’t until tomorrow. He said his phone has been like this for days but just mentioned it this morning

Re: Suspended account

Handy1 — Thu, 02 Feb 2023 15:51:15 GMT

@LM1981 You can 611 if you know the PIN number or voucher no pin needed

Re: Suspended account

esjliv — Thu, 02 Feb 2023 15:54:18 GMT

@LM1981 his account days suspended in My Account, you say?

Autopay may fail, although it shouldn't

Make a manual payment, then reactivate the account in My Account.

If this was an autopay failure I'd let the customer support people know. Submit a ticket through Simon Bot at bottom of page.

Edit typo

Re: Suspended account

softech — Thu, 02 Feb 2023 15:57:07 GMT

@LM1981 PM cycle is 30 days and not monthly

Also, if it says something like Current Plan Cycle: Jan 07, 2023 - Feb 06, 2023, the renewal date is actually on Feb 06.

So, it could be the one day confusion there.

Please login to My Account and make a manual payment by clicking on Reactivate my plan

Re: Suspended account

hTideGnow — Thu, 02 Feb 2023 16:18:32 GMT

HI @LM1981 Look like Autopay failed.

you just need to login My Account and pay

if you forgot your login, you can also get a voucher and load voucher using *611 if you don't want to wait for password reset

Re: Suspended account

BKNS27 — Thu, 02 Feb 2023 16:36:57 GMT

@LM1981

Please login to your account and enable AutoPay or you can purchase a voucher at these location and dial 611 and enter the voucher number:

Re: Suspended account

BEER — Thu, 02 Feb 2023 17:40:40 GMT

ASAP contact PM Customer Service - here