topic Re: Payments in Get Support

Payments

100423807 — Thu, 02 Feb 2023 01:52:39 GMT

The email registered on my file is someone else from whom I purchased connection. If I log in my account then the one time password is sent on that email. I want to change that and make a payment urgently please help me.

Re: Payments

Handy1 — Thu, 02 Feb 2023 01:55:21 GMT

@100423807 You need supports help to change email

Getting support / submit ticket

edit you can 611 with voucher and if you know pin just 611

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Payments

softech — Thu, 02 Feb 2023 01:54:52 GMT

@100423807 no worry, you can open ticket with PM Support and ask them to change the email address used on My Account to your own.

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payments

LoveNature — Thu, 02 Feb 2023 02:02:25 GMT

Hi @100423807

submit a ticket with SIMon Chatboth

typ: forgetting information
and Click, Forgot My account Email
then Click, Contact Us
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payments

BKNS27 — Thu, 02 Feb 2023 02:04:30 GMT

@100423807

You will need to contact a CS_Agent to change the email on your account once all credentials are confirmed to avoid SIM swapping.