topic Re: Cancel plan in Get Support

Cancel plan

Help123 — Thu, 02 Feb 2023 01:11:34 GMT

Hi, how do I cancel my plan? I am unable to log in self serve, I don’t remember my email or password.

Re: Cancel plan

softech — Thu, 02 Feb 2023 01:12:54 GMT

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: Cancel plan

LoveNature — Thu, 02 Feb 2023 01:13:04 GMT

Hi @Help123

submit a ticket with SIMon Chatboth

typ: forgetting information
and Click, Forgot My account Email
then Click, Contact Us
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel plan

Handy1 — Thu, 02 Feb 2023 01:18:38 GMT

@Help123 @If you’re porting number out it will cancel automatically otherwise login and disable auto pay. You can also get support to remove cc info right away this to will cancel

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Edit you can try change password and use all emails you remember having used in the last and see if one you’re still using gets a response to reset password . Otherwise you will need support to regain access to get account number if you do want to port

Re: Cancel plan

esjliv — Thu, 02 Feb 2023 01:16:35 GMT

@Help123 - call 611 from your public mobile device to remove Autopay (or call # 1-855-478-2542 or # 1-855-4PUBLIC). After 90 days in nonpay status, your account will be closed.

Re: Cancel plan

dust2dust — Thu, 02 Feb 2023 01:20:10 GMT

Some people aren't reading what you wrote.

Another option is to pause your credit card overnight of your renewal date. It will go into suspension and then 90 days later it will be fully cancelled.