topic Re: Update credit card information in Get Support

Update credit card information

Jonnycanuck15 — Thu, 02 Feb 2023 01:07:24 GMT

I’ve just received my new credit card and I want to update my information on the account. So I can keep my service going with you. How do I get this done?
thanks and have a great day!!!

Re: Update credit card information

Handy1 — Thu, 02 Feb 2023 01:08:45 GMT

@Jonnycanuck15 Log in to self serve go to payment tab and update cc info

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Update credit card information

computergeek541 — Thu, 02 Feb 2023 01:09:46 GMT

@Jonnycanuck15 wrote:
I’ve just received my new credit card and I want to update my information on the account. So I can keep my service going with you. How do I get this done?
thanks and have a great day!!!

This can be done by going into your Self Serve account. In t he payments area, choose the manage payment method optiion.

Re: Update credit card information

softech — Thu, 02 Feb 2023 01:10:34 GMT

@Jonnycanuck15 please login to My Account, Payment page, click Manage payment method and Update card information:

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: Update credit card information

esjliv — Thu, 02 Feb 2023 01:21:54 GMT

@Jonnycanuck15 - you are not new to Public Mobile. Did you activate instore way back when?

My guess is you may have not ever created a My Account; if so, you will need customer support help to have one created, then you can manage payments as well as lots of other things through My Account.

To submit a ticket to have a My Account created, start here: Create, forgot or change My Account email or password link

Re: Update credit card information

karenehood — Fri, 10 Mar 2023 18:44:20 GMT

It only takes seconds.

Log into your Public Mobile account. Select My Account. The page has lots of details but ignore them and look above all the details for the drop down arrow.

There you select Payments (of a few options).

Then select Manage Payments.

Then select Update Card Information.

Couldn’t be easier. Good luck!

Re: Update credit card information

Benny1957 — Thu, 12 Sep 2024 21:01:04 GMT

I have no drop down arrows