topic Re: Payment Processed but Plan isn’t Renewed in Get Support

Payment Processed but Plan isn’t Renewed

gmb951 — Wed, 01 Feb 2023 23:51:38 GMT

Hi there it shows funds have been withdrawn and my account is active along with it being paid, but my data and texts don’t work still.

softech — Wed, 01 Feb 2023 23:53:33 GMT

@gmb951 did you pay via My Account or *611?

To check account status, please login again using Incognito mode

To confirm you can use, please reboot your phone once

hairbag1 — Wed, 01 Feb 2023 23:57:02 GMT

esjliv — Wed, 01 Feb 2023 23:57:54 GMT

restarting your phone
toggle into and out of airplane mode
remove and reinsert your SIM card
can you try your SIM into another phone to see if the services work, ruling out a device issue here. They move the SIM back into your phone...sometimes this helps finicky things