topic Re: Won’t accept new voucher number in Get Support

Won’t accept new voucher number

Marshall2 — Wed, 01 Feb 2023 23:18:15 GMT

Re: Won’t accept new voucher number

Handy1 — Wed, 01 Feb 2023 23:19:06 GMT

@Marshall2 Some vouchers take 24 hours before you can use them

Re: Won’t accept new voucher number

softech — Wed, 01 Feb 2023 23:20:37 GMT

@Marshall2 how long you got the voucher? has it been 24 hours yet?

where you got it from?

Vouchers from some stores need 24 hours before it can be used. it is a problem with those voucher system sync'ed with PM system and caused the delay

If it has not been 24 hours yet, please wait

In the future, try to buy it from SDM/711/shell/London drug instead as their vouchers can be used immediately without wait time

Re: Won’t accept new voucher number

Marshall2 — Wed, 01 Feb 2023 23:23:41 GMT

I purchased two separate vouchers today for two different phones one worked just fine the other did not what’s the service number to talk to someone at public mobile before I get pissed off and tell the outfit to pump sand??

Re: Won’t accept new voucher number

LoveNature — Wed, 01 Feb 2023 23:23:42 GMT

Hi @Marshall2

call *611 and added

Re: Won’t accept new voucher number

LoveNature — Wed, 01 Feb 2023 23:24:31 GMT

@Marshall2 wrote:
I purchased two separate vouchers today for two different phones one worked just fine the other did not what’s the service number to talk to someone at public mobile before I get pissed off and tell the outfit to pump sand??

@Marshall2

send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Won’t accept new voucher number

esjliv — Wed, 01 Feb 2023 23:41:29 GMT

@Marshall2 - did you add the one voucher via 611 or through your My Account?

If the 2nd one is having an issue, wait one hour before you attempt to try again.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Won’t accept new voucher number

computergeek541 — Thu, 02 Feb 2023 00:46:46 GMT

@LoveNature wrote:
@Marshall2
send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To open a ticket, customers need to be using the chatbot.