topic Re: Custom Centre Phone Number in Get Support

Custom Centre Phone Number

SimonTheBeetle — Wed, 01 Feb 2023 23:17:49 GMT

Doesn't Public Mobile have any phone number that I can call and talk to a human assistant? Sorry... Prefer the old-fashioned way.

Handy1 — Wed, 01 Feb 2023 23:18:21 GMT

@SimonTheBeetle No sorry no one to talk to here everything done online but if you need to open ticket

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

softech — Wed, 01 Feb 2023 23:18:48 GMT

@SimonTheBeetle sorry, PM support is all online and no phone number to call

you can share your question in the Community like what you are doing and we can try to help

if you want to open ticket with PM support instead , here you are

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

dust2dust — Wed, 01 Feb 2023 23:38:18 GMT

Nope. Is this about your other question?

DennyCrane — Thu, 02 Feb 2023 06:39:01 GMT

Nope. Your low monthly cost comes with no frills, including access to a call centre.