topic e mail in Get Support

e mail

lloydhillier — Wed, 01 Feb 2023 23:13:20 GMT

How do I find out what e mail address I used when I signed up?

Re: e mail

Meow — Wed, 01 Feb 2023 23:07:14 GMT

Ask agent to hep you out.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

Re: e mail

LoveNature — Wed, 01 Feb 2023 23:09:40 GMT

Hi @lloydhillier

submit a ticket with SIMon Chatboth

typ: forgetting information
and Click, Forgot My account Email
then Click, Contact Us
and, Click here to submit a ticket.

Re: e mail

softech — Wed, 01 Feb 2023 23:08:09 GMT

@lloydhillier you can try to find if you receive any Welcome email from PM when you first joined, check all your different email

Or you can find by Reset Password. First try to use the Reset Password link on the login page, enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: e mail

dust2dust — Wed, 01 Feb 2023 23:09:08 GMT

Look in all your emails for the welcome email from here when you signed up or other marketing and promotion emails from here (not community).

Try all the ones you can think of in the reset password page and maybe one comes in somewhere..

Re: e mail

Chriswilliston0 — Wed, 01 Feb 2023 23:09:48 GMT

It should be in your paper you signed up with when they print (In pei where I'm from) it was in a paper where it shows your email and everything else like your discount code and everything

Re: e mail

BKNS27 — Wed, 01 Feb 2023 23:12:50 GMT

@lloydhillier

Try to login with all the possible emails you have then click Forget Password.

If that doesn’t work then you need to contact a CS_Agent to help you access your account once your credentials are validated.