topic Re: MMS and data in Get Support

MMS and data

RYC — Wed, 01 Feb 2023 20:35:21 GMT

Hi, Since I am with public mobile I have not been able to send any MMS and/or access data despite de fact that it is included in my package. What should I do to have full access with my phone Sonim XP7700 with Android 5.1.1. ?

Re: MMS and data

esjliv — Wed, 01 Feb 2023 20:41:45 GMT

@RYC - do you have your data option on in the settings of your device? This needs to be on when receiving or sending MMS.

If you do have data on try performing a reset of the device's network settings.

You could also check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: MMS and data

dabr — Wed, 01 Feb 2023 20:42:40 GMT

@RYC Is your data enabled on the phone as MMS cannot be sent or received without it. You'll also need to make sure you have the correct APN settings for this which can be checked at this link:

Android: https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

Re: MMS and data

softech — Wed, 01 Feb 2023 20:50:18 GMT

@RYC check this, your phone could be too old

https://www.telus.com/en/support/article/multimedia-messaging-browsing-services-update

While your phone model is not on the list, but the affected list there is not covering all phones affected (there are just too many phones out there)

Your phone was released in 2015, before the 2017 date mentioned there.

Also, the OS is a bit old too

Re: MMS and data

RYC — Wed, 01 Feb 2023 20:51:42 GMT

I have two choice in access point. TELUS SP or TELUS ISP.

Re: MMS and data

HALIMACS — Wed, 01 Feb 2023 20:52:11 GMT

@RYC

Try these APN Settings:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: MMS and data

softech — Wed, 01 Feb 2023 20:53:28 GMT

@RYC wrote:
I have two choice in access point. TELUS SP or TELUS ISP.

@RYC you can try to update either of that (or even create a new one), and then select that one you updated as the one to be used

you can compare my list below. But again, it is possible it won't work because the phone is too old, according to the Telus post I mentioned above

here is the full APN details:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: MMS and data

RYC — Wed, 01 Feb 2023 21:03:33 GMT

Ok Thank-you. I am trying a new one. What should I set here (this is no clear to me)?

APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)

Re: MMS and data

softech — Wed, 01 Feb 2023 21:05:02 GMT

@RYC wrote:

APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri
(might need to include dun for hotspot)

@RYC

start with

APN Type: default,supl,mms

and see if it works

Re: MMS and data

RYC — Wed, 01 Feb 2023 21:19:56 GMT

Seems to work better. Thank-you.

Re: MMS and data

RYC — Wed, 01 Feb 2023 21:20:45 GMT

Seems to work better with this set-up. Thank-you.

Re: MMS and data

softech — Wed, 01 Feb 2023 21:24:26 GMT

@RYC glad it works

Again, your phone released before 2017, it could stop working any time, so be aware.