topic Re: Phone Credit in Get Support

Phone Credit

GPhil — Wed, 01 Feb 2023 22:37:48 GMT

Recently, I had a message offering me a credit to my account if I purchased a refurbished public mobile phone. I have since purchased 2 phones but can no longer find this message.

thanks in advance…

Re: Phone Credit

esjliv — Wed, 01 Feb 2023 13:06:47 GMT

@GPhil - do you have the terms and conditions to review to ensure it was owed to you yet?

You can check with CSA regarding this.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Phone Credit

softech — Wed, 01 Feb 2023 13:08:53 GMT

@GPhil that was a $5 x 6 months promotion?

is it this one:

https://productioncommunity.publicmobile.ca/t5/Announcements/Black-Friday-Sale-Upgrade-your-Phone-amp-Save/td-p/905564

you will see the first $5 on your Account as Available fund on Jan. But important thing is that you need to use the same email address to make the phone purchase as the email used on My Account, did you do that?

Re: Phone Credit

HALIMACS — Wed, 01 Feb 2023 13:12:01 GMT

@GPhil

Does the email address on this community account match your public mobile self-serve login username?

To confirm which email address you are using on this community site, tap your ‘shooting star’ avatar upper right and go down to my settings.

Re: Phone Credit

GPhil — Wed, 01 Feb 2023 18:13:11 GMT

I don’t think so.

Re: Phone Credit

softech — Wed, 01 Feb 2023 18:11:38 GMT

@GPhil do not post your email address here for your protection, this is an open forum. You might want to go back to your post and Edit Reply to remove it

For your credit, You can still confirm with PM support and they likely able to fix it:

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there