topic Re: overcharged in Get Support

overcharged

_username312 — Wed, 01 Feb 2023 05:53:15 GMT

I have been overcharged on my credit card from public mobile.

Re: overcharged

Tsawwassen — Wed, 01 Feb 2023 06:13:00 GMT

If you believe you have been overcharged on your credit card from Public Mobile, you can take the following steps to resolve the issue:

Contact customer service: explaining the situation and asking for clarification on the charges.
Review your statement: Double-check your credit card statement and any other relevant documentation to make sure the charges are incorrect.
Dispute the charges: If you have confirmed that the charges are indeed incorrect, you can dispute them with your credit card company. Most credit card companies have a process for disputing fraudulent or incorrect charges.

It is important to take prompt action if you suspect that your credit card has been charged inaccurately.

Re: overcharged

DDM69 — Wed, 01 Feb 2023 06:44:50 GMT

This forum is for questions. Do you have one? Are you looking for help?

Re: overcharged

LoveNature — Wed, 01 Feb 2023 08:20:06 GMT

Hi @_username312

go to your account in front of the mien page do you see that amount at Available Fund,

if see it, then ok keep it for next cycle will be taken from there automatically.

Re: overcharged

HALIMACS — Wed, 01 Feb 2023 10:37:48 GMT

@_username312

It is likely what you may be viewing is a pending and authorized charge.

When Public Mobile makes charges to your credit card, especially upon activation, it may display as an unauthorized/pending charge.

This will drop off in a few days.

Re: overcharged

esjliv — Wed, 01 Feb 2023 13:20:29 GMT

@_username312

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA) to have them investigate.

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: overcharged

nethan — Wed, 01 Feb 2023 15:00:33 GMT

It might be a pending charge that's awaiting authorization, so let it settle. If it is still the wrong amount after being posted, then reach out to Customer Service Agents to have it reversed or credited! Hope this helps