topic Re: payment in Get Support

payment

praveenalva — Tue, 31 Jan 2023 17:55:27 GMT

My monthly payment is deducted two times from my credit card can you revert it

Handy1 — Tue, 31 Jan 2023 17:56:32 GMT

@praveenalva there are times you see two charges for same charge check that one says pending , if pending it will most likely fall off

softech — Tue, 31 Jan 2023 17:57:44 GMT

@praveenalva first confirm with your credit card if one of the two payment was just a pending charge, it is possible.

if both are real charge, then you will need to open ticket with PM support and request for a refund:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

LoveNature — Wed, 01 Feb 2023 08:28:58 GMT

if see it, then ok keep it for next cycle will be taken from there automatically..